Inbound Call Centre Advisor

6 months ago


Watford, United Kingdom Workwell Full time

**This job role is 100% Office based** - I thought it would be best to clarify this from the start.

We have an amazing opportunity for someone who is **looking for a career** and not just a job. **We offer full training for this role**, if this still interests you then please read on.

Do you have;
- A great telephone manner, supporting people effectively and respectfully over the phone.
- Do you believe in true and exceptional customer service that you would naturally go above and beyond?
- Are you happy to work within a fast-paced environment with high call volumes (100 calls + a day)?
- Happy to be on the phone listening to queries for more than 4 hours straight?
- Do you have a positive mindset, thick skin, empathy and have a high level of patience?
- An excellent command of the English language (written, spoken, audible)
- Are you a true team player?
- Happy to work shifts between the hours of 8:00 - 18:00
- Can travel easily to the heart of Watford?
- Looking for a career within the Financial sector?
- A fast learner and IT savvy, picking up CRM systems with ease?
- Loyalty, reliability and the personality to go with it

**Job Purpose**

**Main Responsibilities**
- Making outbound calls in response to messages left and callbacks
- Ensuring that all contract information held on our systems maintain, up to date and accurate
- Managing and processing correspondence, using professional and clear language
- Supporting our contractor base by supplying necessary documentation as required (Contract, P45/60, Timesheets etc.)
- Ensuring that customers are kept informed at all stages, till the close of the query
- Prioritising work according to defined service level agreements and the effect on the business
- Adhering to the procedures defined for the Service Delivery team
- Maintaining documentation and information relevant to the role
- Representing the Service Delivery team in a professional manner to promote good customer insight.
- Assisting where necessary other members of the team in the delivery of service
- Maintaining a high level of professionalism with colleagues and contractors alike

**Skills, knowledge and experience required**
- Team Player
- Ability to build inter-departmental relationships
- Multi-tasker
- Effective communication skills -written and verbal
- Can articulate clearly, when explaining outcomes to queries
- Ability to prioritise
- Ability to demonstrate initiative
- Confident and professional telephone manner
- Ability to work in a fast-paced environment
- Pro-active approach
- Previous customer service experience
- Being able to judge situations effectively and offer the best support with empathy and patience
- Positive and self motivate, with a passion to do well - Open to Instruction, support and guidance

**Hours and environment**:
Full-time, Permanent

Mon - Fri 8:00 - 18:00 scheduled and rota shifts Sat 9:00 - 12:00 - required once a month. 100% Office Based Role

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Life insurance
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Clarendon, WD17 1HP: reliably commute or plan to relocate before starting work (required)

**Experience**:

- call centre: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (professionally/ native - written/ verbal/ audible) (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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