Call Centre Agent

6 months ago


Watford, United Kingdom Loans Warehouse Full time

**Job description**

This is a fantastic stepping stone to achieving success in the Mortgage Industry for a bright, intelligent, and hard-working Call Centre Agent.

Loans Warehouse is currently looking for agents for our Call Centre team. You don't need any industry experience; our interest lies more in your communication skills, want to progress and attitude to learning.

**The Role**:
Working within our busy Paraplanner team you will be taking clients through an over the phone fact find, and ensuring they receive an efficient and friendly experience.

You will be responsible for understanding our client’s preferences and needs. Ensuring the information given is recorded accurately.

This is a full time office based role.

**What you need to bring**:

- The ability to deliver exceptional customer service
- Great listening skills
- Attention to detail and accurate record information
- Capable of speaking to different people in various situations
- Be able to build rapport
- Computer literate. Previous experience using Excel, Word, and CRM tools

**What we offer you**:
A great opportunity to join one of the UK’s leading finance brokers and start a career in the Mortgage Industry.

You will receive excellent training, both classroom style and a great work education from day one, all whilst being part of the Loans Warehouse community.

Starting Salary £20,000 to £25,000 with the opportunity to earn a bonus and overtime.

**Benefits**:

- Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Referral programme

Supplemental pay types:

- Bonus scheme

Ability to commute
- Full-Time Office based role Watford, WD18 8YW

**Education**:

- GCSE or equivalent (preferred)

Schedule:

- 8-hour shift
- Monday to Friday

You will work Monday to Friday, on either a 09.00 to 17.00 or 10.00 to 18.00 shift. Fridays we finish early and open our in-house bar. You'll be required to work 1 Saturday a month as overtime, we open 09.00 to 14.00

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Watford: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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