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Call Centre Agent
1 week ago
**Duties and Responsibilities**:
- Answer incoming calls and provide information about our products and services
- Handle customer complaints in a timely manner
- Follow communication procedures between the customer and the store manager/operator
- Take accurate notes of conversations in our call center database
- Communicate with customers in a timely manner, listening to their concerns and providing appropriate solutions or information
- Other duties as assigned
**Skills Required and Physical Demands**:
- Excellent customer service skills
- Basic computer skills including familiarity with MS Office (Word, Excel) and database management
- Must be able to work in a fast-paced environment with heavy volume of calls
- Previous experience in a call center environment is preferred
- Must be able to work a flexible schedule including weekends
**Salary**: £23,733.00-£26,041.00 per year
**Benefits**:
- Company events
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Watford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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