Call Centre Agent

6 days ago


Watford, Hertfordshire, United Kingdom Personnel Link Employment Group Full time

A permanent Call Centre Agent is required for a family-owned company in Hertford that operates a national plumbing, heating & drainage engineers call-out service.


Call Centre Agent Package:

  • A starting salary of £25,000 (reviewed after 6 months of service)
  • 5 shifts per week with one weekend day required
  • Optional overtime available
  • Officebased role in Herford Town Centre
  • Full training will be provided
  • 20 days annual leave allowance
  • Christmas shutdown
  • Workplace pension scheme

Call Centre Agent Duties:

  • Taking inbound calls, establishing the requirements and assigning an engineer to the job.
  • Delivering quotes / final invoices to customers and taking payment over the phone.
  • Providing prompt and efficient service to customers and assisting them on the journey from taking the call to completing of the job.
  • Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome.

Call Centre Agent Requirements:

  • Excellent customer service, communication and organisational skills. (essential)
  • Have a confident and enthusiastic manner. (essential)
  • Enjoy being on the phone in a busy environment. (essential)
  • Be reliable and trustworthy (essential)
  • Ability to work well under pressure (essential)
  • Ability to work a 9 hr shift with start times between 8am to 11am (essential)
  • Previous experience in a call centre or customer service role (preferred)
  • All training will be provided

Job Types:
Full-time, Permanent

Salary:
From £25,000.00 per year

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Work Location:
In person

Reference ID:
CLCNT34s2
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