Account Manager
2 weeks ago
The individual in this role will proactively ensure compliance with the firm's service level agreements and will keep clients and their agents regularly updated on the progress of each case referred to the client.
Regular interaction will be required with clients, leasehold and freehold property owners, solicitors, mortgagees, and other authorised third parties. The individual will be responsible for obtaining payment from owners within the shortest possible timeframe on behalf of clients, taking into account individual owner vulnerabilities, the Pre Action Protocol for Debt Claims, and the rules set out by the Financial Conduct Authority.
Duties &
Responsibilities:
Caseload managementCalculating and understanding client instructions and statement of accountsEntering new instructions onto the systemObtaining Land Registry documents Titles, Leases, Transfers and understanding themInbound / Outbound calls Owners, solicitors, clients and mortgageesResponding to email/written queries from clients, owners, solicitors and mortgageesDispute Resolution and responding to Reply FormsComplaint acknowledgementUse of clients databases to obtain statements, demands and invoicesPayment plan negotiation and agreementTaking payments by card and allocating cheque paymentsPreparing and Serving Section 121 NoticesFollowing set processes and guidelines ensuring all required actions are carried out toachieve desired outcomeEnsuring daily individual and team targets are achieved e.g diary, emails and distributed worKReporting to client/client care
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