HR Service Centre Advisor

4 weeks ago

Watford, United Kingdom TJX Companies, Inc. Full time

Discovery is at the centre of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores. We are part of the TJX Family which includes TK Maxx, and Homesense in Europe and the UK and across the rest of the world you will find us as TJ Maxx, Marshalls, HomeGoods, Sierra and Winners.With variety comes plenty of surprises—our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Are you ready to Discover Different?

About the Role 

The TMS & Onboarding Team are responsible for our online recruiting and on-boarding module (TMS) and to ensure managers and new associates are supported through the entire hiring and onboarding process for our German & Austrian markets.

 We are the first point of contact in HR for this onboarding support and as a result, receive a high volume of calls and emails daily with the aim to deliver an exceptional service to support in the full onboarding cycle for our new associates.

 You will be required to learn the TMS (Talent Management System) system and the process to support managers and new associates when they call. Strong attention to detail, accuracy and compliance are all requirements for this position. You will also provide extensive support to our hiring managers and candidates in relation to our hiring practices.  

 

Key Responsibilities

  • Manage and support the phone lines open between the hours of 9am to 5pm, there may be times when support is required outside of these times for example 8am to 4pm, 10am to 6pm etc
  • Act as the first point of contact for all Right to Work related queries
  • Deliver guidance and support to managers via phone and email on the TMS system encouraging them to be self-sufficient
  • Be responsible for the TMS phone line by monitoring call wait times
  • Provide consistent and expert advice in line with HR policies and country legislation
  • Create contracts of employment to be shared with future starters and conducting follow up calls to support with any queries
  • Initiating the onboarding process for future starters and conducting follow up calls to support with any queries
  • Manage and maintain accuracy in all your correspondence
  • Support with daily/weekly/monthly reporting
  • Log frequent TMS issues to support with future training
  • Provide Right to Work (RTW) support and guidance to both managers and new associates
  • Identify opportunities for process improvements and work with your manager to make recommendations
  • Support your manager with day-to-day activities
  • View reports to highlight and identify discrepancies and issues and work with your manager to resolve
  • Contribute to suggestions to improve the service and look for opportunities to provide materials to managers to make their lives easier
  • Support team members with any queries
  • Maintain a high level of knowledge of the TMS system and the processes
  • Maintain knowledge and understanding of Right to Work processes and policy
  • Support other areas of the HRSC with calls and emails in peak periods
  • Attend Training and upskill sessions delivered by the HRSC Manager
  • Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems
  • Attend regular meetings with our providers to ensure compliance with onboarding

 

Key Skills, Knowledge & Experience 

  • Fluent German language skills (verbal and written)
  • Confident and credible as the face of HR to the business
  • Experience of conflict management and resolution
  • Experience of working in a HR Service Centre or function would be an advantage
  • Experience of recruitment and/or onboarding processes would be an advantage
  • Inquisitive with a good approach to investigating issues/errors
  • Customer focused with strong service skills
  • Ability to challenge tactfully and to build capability to self-serve
  • Able to work to tight deadlines
  • Accuracy is critical in this role
  • Attention to detail is essential
  • Ability to work accurately under pressure while maintaining high customer service standards
  • Excellent communication skills both written and oral
  • Excellent IT skills with knowledge of Word and Excel
  • Positive and confident approach

Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It’s our way of empowering you to make your career here.

We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

 

 

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