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Student Information Hub Manager

2 months ago

London, Greater London, United Kingdom The University of Law Full time

Working Hours: 35.

Location: London Bloomsbury.

Contract Type: Fixed Term Contract (until December 2025)

As our student numbers increase and we continue to diversify our programmes and portfolio, we are looking for high-calibre people to join our London Bloomsbury Campus team as a Student Information Hub Manager.

This is a fantastic opportunity to enter a well-established and respected department. As Student Information Hub Manager, you will be managing the day to day operational activities of the Student Information Service in campus, ensuring that students can access the services they require throughout their on-course journey and that the student experience is prioritised at all times

You will be/have a broad experience of working in a demanding customer service driven environment, as well as planning and coordinating workloads for a diverse team and/or resources.

As our Student Information Hub Manager, you will:

  • Ensure that exceptional customer service is provided to students and staff across a variety of programmes and intakes in campus
  • manage and allocate team workloads and monitor team performance to ensure that KPI's and SLA targets are met.
  • plan and organise team activity to integrate and co-ordinate work for multiple programmes and intakes.
  • engage with and support Safeguarding and PREVENT policy implementation for the campus, ensuring any cases are managed in accordance with published guidance

We are looking for people who are/have:

  • Knowledge and understanding of work practices, processes and procedures relating to Student or Client Information Services
  • Able to provide a high level of service, support and advice to students, staff and visitors, whilst remaining polite, helpful with positive attitude
  • Able to communicate effectively orally and in writing and with a wide range of people
  • Effective people management skills

Benefits

On top of a competitive salary, we provide a generous annual leave entitlement of 30 days (+Stats), and there's a rewards package that includes:

  • Private Medical Scheme and Life Assurance
  • Contributory Pension Scheme
  • Training and Qualifications (including Course Sponsorship/Fee Discount)
  • Season Ticket Loans and Student Discounts

At The University of Law, you will work alongside other like-minded professionals who are passionate about driving innovation in higher education and delivering successful outcomes for our students.

Our Approach

We are committed to ensuring our workforce is reflective of our diverse student population, striving to increase the representation of age, disability, gender identity and expression, religion, race, sex, sexual orientation, and socio-economic background of our employees.

We're also committed to providing adjustments to those who may require support with the recruitment process - please contact the ULaw Talent Acquisition Team

Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK ). Please note we are not a licenced sponsor.

Some posts within the University are subject to a DBS check - you will be notified of this during the application process.