Student Information and Advice Insight Analyst

3 weeks ago

London, Greater London, United Kingdom University of London Full time

The University of London

The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.

We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation and exchange.

We are also a federation of 17 world class higher education institutions, with collaboration at the heart of our ethos. The University of London federation is a collective community of more than 240,000 learners and 50,000 staff, delivering world-leading research across all disciplines.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future.

The Role

Student Information and Advice Insights Analyst

We are seeking a detail-oriented and analytical Student Information and Advice Insights Analyst to join our Student Services team. The successful candidate will monitor and optimise the enquiry management system, ensuring high standards by reviewing reports, fixing errors, and reporting bugs promptly. The role involves analysing and enhancing the knowledge base, contributing to business processes, and enforcing governance policies.

Key Responsibilities:

The role includes monitoring the performance of the enquiry management system against targets, actively reviewing analytic reports, and fixing errors. The analyst will report bugs in a timely manner, analyse areas for improvement in the knowledge base, and manage feedback on content. Additionally, the role involves contributing to business cases and project planning, enforcing governance policies within the ServiceNow knowledge management framework, coordinating with ITDS teams during upgrades, and enhancing reporting capabilities. The analyst will also represent the Student Information and Advice Office in meetings, assist in managing high volumes of calls, and promote the University's policies and safety standards.

For a full role profile, please refer to the job description below.

Further information

To be considered for this opportunity, please submit your application and CV before the closing date at midnight on 01st September 2024.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.

Preferential consideration will be given to the University redeployment pool.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however you will be required to attend on specific days for training or team meetings.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.

Pursuing excellence in education and equal opportunities.

£35,423 per annum

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