Senior Student Information and Advice Manager – Enquiry Resolution

4 weeks ago

London, Greater London, United Kingdom University of London Full time

The University of London

The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.

We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation and exchange.

We are also a federation of 17 world class higher education institutions, with collaboration at the heart of our ethos. The University of London federation is a collective community of more than 240,000 learners and 50,000 staff, delivering world-leading research across all disciplines.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future.

The Role

Senior Student Information and Advice Manager – Enquiry Resolution

We are seeking a dynamic and experienced Senior Student Information and Advice Manager for Enquiry Resolution. The successful candidate will oversee the efficient and optimised operation of the Enquiry Resolution Team, ensuring all protocols and processes for UoL students and stakeholders are met. The role involves managing the team, allocating enquiries, preparing reports, and ensuring compliance with UoL's KPI and service standards.

Key Responsibilities:

This role includes managing the SIA Enquiry Resolution team, overseeing the allocation and resolution of enquiries, and preparing regular reports for resource allocation and intervention. The manager ensures compliance with UoL's KPI and service standards, formulates projects to enhance the student and stakeholder experience, and manages service recovery and complaints. They also contribute to the UoL Continuous Improvement Group, maintain the Operational Risk and Issue Log, and optimise the enquiry management system. Additional duties include regular statistical reporting, liaising with academic and administrative staff, and ensuring staff appraisals are conducted as per University requirements.

For a full role profile, please refer to the job description below.

Further information

To be considered for this opportunity, please submit your application and CV before the closing date at midnight on 01st September 2024.

The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.

Preferential consideration will be given to the University redeployment pool.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however you will be required to attend on specific days for training or team meetings.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.

Pursuing excellence in education and equal opportunities.

£49,575 per annum

  • Student Information and Advice Insight Analyst

    3 weeks ago

    London, Greater London, United Kingdom University of London Full time

    The University of LondonThe University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.We are a national leader in the humanities, and we promote their value to society and the...

  • Student Resolution Officer

    1 month ago

    London, Greater London, United Kingdom Northeastern University London Full time

    Department: Student Regulatory Resolution Office (SRRO)Position overview: Location Devon House, London (Hybrid role) – 3 days campus working and 2 days remote working per weekBenefits: The University supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme (which provides...

  • Senior Student Information and Advice Officer

    4 weeks ago

    London, Greater London, United Kingdom University of London Full time

    The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.We are a national leader in the humanities, and we promote their value to society and the economy through...

  • Senior Student Information and Advice Officer

    2 weeks ago

    London, Greater London, United Kingdom universityoflondon Full time

    About the RoleWe are seeking a proactive and detail-oriented Senior Student Information and Advice Officer - Knowledge to join our Student Services team. In this role, you will be responsible for creating, reviewing, and updating knowledge base and chatbot articles, while managing stakeholder liaison support.Key Responsibilities:Develop and continuously...

  • Customer Resolution Manager

    4 days ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Resolution Manager to join our team at Brackenberry Ltd. As a key member of our organization, you will play a crucial role in assisting a Local Authority in Wirral with the appointment of a Customer Resolution & Info Manager on a 2-month contract, with a high likelihood of extension.Key...

  • Customer Resolution Manager

    4 days ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job DescriptionWe are seeking a highly skilled and experienced Customer Resolution Manager to join our team at Brackenberry Ltd. As a key member of our organization, you will play a crucial role in assisting a Local Authority in Wirral with the appointment of a Customer Resolution & Info Manager on a 2-month contract, with a high likelihood of extension.Key...

  • Customer Resolution Manager

    26 minutes ago

    London, Greater London, United Kingdom Brackenberry Full time

    Job DescriptionWe are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. As a key member of our organization, you will play a crucial role in assisting a Local Authority in Wirral with the appointment of a Customer Resolution & Info Manager on a 2-month contract, with a high likelihood of extension.Key...

  • Senior Student Advisor

    4 weeks ago

    London, Greater London, United Kingdom University of West London Full time

    The Role The post holder will be responsible for the development and day-to-day staff management and supervision of an effective and pro-active Student Advice service, sharing these duties with the Senior Student Advisor (Money & Funding). You will also undertake specialist case work in relation to international students and their Student visas, Fee Status...

  • Advice and Information Officer

    14 hours ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Advice and Information OfficerJob Type: Full-time/ContractPay Rate: £20 Per HourJob Summary:We are seeking a highly skilled and experienced Advice and Information Officer to join our team at Novax Recruitment Ltd. As an Advice and Information Officer, you will be responsible for providing expert advice and information to customers, resolving...

  • Advice and Information Officer

    17 hours ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Advice and Information OfficerJob Type: Full-time/ContractPay Rate: £20 Per HourJob Summary:We are seeking a highly skilled and experienced Advice and Information Officer to join our team at Novax Recruitment Ltd. As an Advice and Information Officer, you will be responsible for providing expert advice and information to customers, resolving...

  • Customer Resolution Manager

    22 hours ago

    London, Greater London, United Kingdom Brackenberry Full time

    We are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. As a key member of our organization, you will play a crucial role in assisting a Local Authority in Wirral with the appointment of a Customer Resolution & Info Manager on a 2-month contract, which is highly likely to be extended at the client's discretion.Key...

  • Customer Resolution Manager

    19 hours ago

    London, Greater London, United Kingdom Brackenberry Full time

    We are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. As a key member of our organization, you will play a crucial role in assisting a Local Authority in Wirral with the appointment of a Customer Resolution & Info Manager on a 2-month contract, which is highly likely to be extended at the client's discretion.Key...

  • Student Information and Advice Content Editor

    4 weeks ago

    London, Greater London, United Kingdom University of London Full time

    The University of LondonThe University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.We are a national leader in the humanities, and we promote their value to society and the...

  • Complaints Resolution Specialist

    26 minutes ago

    London, Greater London, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:CRA GROUP LIMITED is seeking a highly skilled Complaints Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for delivering a first-class customer-orientated dispute resolution service, providing customers with suitable solutions and a satisfying experience.Key Responsibilities:Investigate...

  • Student Voice Manager

    2 months ago

    London, Greater London, United Kingdom LSE STUDENT UNION Full time

    Who we arePart business, part charity, part membership body – students' unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support elected student leaders to make change, improve lives and fulfil potential; we help make it happen.Founded in 1897, LSE Students' Union...

  • Advice and Information Officer

    2 weeks ago

    London, Greater London, United Kingdom Novax Recruitment Ltd Full time

    Job Title: Advice and Information Officer - Community SupportJob Type: Full-time/ContractPay Rate: £20 Per HourTo effectively respond to adult social care enquiries received within the Adult Social Care Advice and Information Service. To undertake such follow up work, by adopting a strength-based approach to contacts, in order to ensure customer...

  • Senior Manager, Quality Assurance and Student Experience

    2 days ago

    London, Greater London, United Kingdom Victoria College of Arts and Design Full time

    Job DescriptionJob Title: Senior Manager, Quality Assurance and Student ExperienceJob Summary:Victoria College of Arts and Design is seeking a highly skilled and experienced Senior Manager, Quality Assurance and Student Experience to join our team. The successful candidate will be responsible for providing high-quality support to our students throughout...

  • Senior Manager, Quality Assurance and Student Experience

    2 days ago

    London, Greater London, United Kingdom Victoria College of Arts and Design Full time

    Job DescriptionJob Title: Senior Manager, Quality Assurance and Student ExperienceJob Summary:Victoria College of Arts and Design is seeking a highly skilled and experienced Senior Manager, Quality Assurance and Student Experience to join our team. The successful candidate will be responsible for providing high-quality support to our students throughout...

  • Senior Litigation and Dispute Resolution Attorney

    5 days ago

    London, Greater London, United Kingdom SSQ Full time

    Job DescriptionCompany: SSQJob Title: Senior Litigation and Dispute Resolution SolicitorJob Type: Full-timeIndustry: LawLocation: London, UKJob Summary:We are seeking a highly skilled and experienced Senior Litigation and Dispute Resolution Solicitor to join our team at SSQ. As a key member of our litigation team, you will be responsible for providing expert...

  • Senior Financial Operations Manager

    3 weeks ago

    London, Greater London, United Kingdom NHS Resolution Full time

    Position Type: PermanentSalary Range: AfC 8a £53,755 to £60,054Work Location: London / Leeds / Hybrid or RemoteWe are seeking a highly skilled Finance Manager to enhance our dynamic team. The ideal candidate will possess a wealth of experience in delivering top-tier financial reporting, forecasting, and analytical insights for NHS Resolution's indemnity...