Current jobs related to Customer Resolution Manager - London, Greater London - Brackenberry
-
Customer Resolution Manager
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeJob Title: Customer Resolution ManagerWe are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. The successful candidate will be responsible for liaising with elected members and Members of Parliament to respond to requests for information.Key Responsibilities:Design and deliver training on complaints policies,...
-
Customer Resolution Manager
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeJob Title: Customer Resolution ManagerWe are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. The successful candidate will be responsible for liaising with elected members and Members of Parliament to respond to requests for information.Key Responsibilities:Design and deliver training on complaints policies,...
-
Customer Resolution Manager
4 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeJob Title: Customer Resolution ManagerWe are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. The successful candidate will be responsible for liaising with elected members and Members of Parliament to respond to requests for information.Key Responsibilities:Design and deliver training on complaints policies,...
-
Customer Resolution Manager
4 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeJob Title: Customer Resolution ManagerWe are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. The successful candidate will be responsible for liaising with elected members and Members of Parliament to respond to requests for information.Key Responsibilities:Design and deliver training on complaints policies,...
-
Customer Resolution Manager
2 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. The successful candidate will be responsible for liaising with elected members and Members of Parliament in dealing and responding to requests for information.Key responsibilities include:Design and deliver training about complaints policies, procedures and...
-
Customer Resolution Manager
1 month ago
London, Greater London, United Kingdom Brackenberry Full time{"h1": "Customer Resolution & Info Manager", "p": "We are working closely alongside a Local Authority in Wirral to assist with the appointment of a Customer Resolution & Info Manager, on a 2-month contract, highly likely to be extended at clients discretion. Responsibilities: ", "ul": [{"li": "Responsible for liaising with elected members and Members of...
-
Customer Resolution Manager
1 month ago
London, Greater London, United Kingdom Brackenberry Full time{"h1": "Customer Resolution & Info Manager", "p": "We are working closely alongside a Local Authority in Wirral to assist with the appointment of a Customer Resolution & Info Manager, on a 2-month contract, highly likely to be extended at clients discretion. Responsibilities: ", "ul": [{"li": "Responsible for liaising with elected members and Members of...
-
Claims Manager
4 weeks ago
London, Greater London, United Kingdom NHS Resolution Full timeJob Title: Claims ManagerWe are seeking a highly skilled Claims Manager to join our team at NHS Resolution. As a Claims Manager, you will be responsible for investigating, reserving, negotiating, and settling a range of non-clinical liability and property claims.Key Responsibilities:Investigate and quantify claims, ensuring accurate and timely...
-
Claims Manager
4 weeks ago
London, Greater London, United Kingdom NHS Resolution Full timeJob Title: Claims ManagerWe are seeking a highly skilled Claims Manager to join our team at NHS Resolution. As a Claims Manager, you will be responsible for investigating, reserving, negotiating, and settling a range of non-clinical liability and property claims.Key Responsibilities:Investigate and quantify claims, ensuring accurate and timely...
-
Customer Resolution Manager
2 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are seeking a highly skilled Customer Resolution Manager to join our team at Brackenberry Ltd. This is a 1.5-month contract, with a high likelihood of extension at the client's discretion.Key Responsibilities:Liaise with elected members and Members of Parliament to respond to information requests.Design and deliver training on complaints policies and...
-
Customer Resolution Manager
4 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Wirral to support the appointment of a Customer Resolution & Info Manager on a 1.5-month contract, with a high likelihood of extension at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:Liaise with elected members and Members of Parliament to address information...
-
Customer Resolution Manager
4 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Wirral to support the appointment of a Customer Resolution & Info Manager on a 1.5-month contract, with a high likelihood of extension at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:Liaise with elected members and Members of Parliament to address information...
-
Customer Resolution Manager
4 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Wirral to support the appointment of a Customer Resolution & Info Manager on a 1.5-month contract, with a high likelihood of extension at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:Liaise with elected members and Members of Parliament to address information...
-
Customer Resolution Manager
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Wirral to support the appointment of a Customer Resolution & Info Manager on a 1.5-month contract, with a high likelihood of extension at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:Liaise with elected members and Members of Parliament to address information...
-
Customer Resolution Manager
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Wirral to support the appointment of a Customer Resolution & Info Manager on a 1.5-month contract, with a high likelihood of extension at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:Liaise with elected members and Members of Parliament to address information...
-
Customer Resolution Specialist
1 week ago
London, Greater London, United Kingdom Tate Full timeJob Title: Customer Resolution SpecialistJob Summary:We are seeking a skilled Customer Resolution Specialist to join our team at Tate. As a key member of our Customer Resolution Team, you will be responsible for managing complaints, members' enquiries, and freedom of information requests (FOIs) for services within Operations.Key Responsibilities:Provide...
-
Customer Resolution Manager
4 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Wirral to support the appointment of a Customer Resolution & Info Manager on a 1.5-month contract, with a high likelihood of extension at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:Liaise with elected members and Members of Parliament to address information...
-
Customer Resolution Manager
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Wirral to support the appointment of a Customer Resolution & Info Manager on a 1.5-month contract, with a high likelihood of extension at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:Liaise with elected members and Members of Parliament to address information...
-
Customer Resolution Manager
4 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Wirral to support the appointment of a Customer Resolution & Info Manager on a 1.5-month contract, with a high likelihood of extension at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:Liaise with elected members and Members of Parliament to address information...
-
Customer Resolution Manager
3 weeks ago
London, Greater London, United Kingdom Brackenberry Full timeWe are partnering with a Local Authority in Wirral to support the appointment of a Customer Resolution & Info Manager on a 1.5-month contract, with a high likelihood of extension at the client's discretion. Please submit your CV for immediate consideration.Key Responsibilities:Liaise with elected members and Members of Parliament to address information...
Customer Resolution Manager
2 months ago
We are seeking a highly skilled and experienced Customer Resolution Manager to join our team at Brackenberry Ltd. As a key member of our organization, you will play a crucial role in assisting a Local Authority in Wirral with the appointment of a Customer Resolution & Info Manager on a 2-month contract, with a high likelihood of extension.
Key Responsibilities- Liaise with Elected Members and Senior Managers: Develop and maintain effective relationships with elected members and senior managers to ensure seamless communication and collaboration.
- Design and Deliver Training: Create and deliver comprehensive training programs to staff and managers across Children's Services, focusing on complaints policies, procedures, and information responsibilities.
- Develop and Agree Annual Measures and Budgets: Collaborate with the Customer Resolution & Information Team to establish and implement annual measures and budgets, ensuring effective resource allocation.
- Manage Team Budget: Oversee the team budget, including the employment of self-employed independent investigators, to ensure efficient and effective use of resources.
- Liaise with External Organizations and the Community: Foster strong relationships with external organizations and the community to shape and improve service delivery, ensuring alignment with organizational goals.
- Professional Qualification or Degree: Possess a relevant professional qualification or degree, demonstrating expertise in customer resolution and information management.
- Experience in Complaints and Enquiries: Proven experience in managing and implementing effective processes for dealing with complaints and enquiries, ensuring timely and satisfactory resolutions.
- Developing Organizational Policies: Develop and implement organizational policies that reflect national legislation and adhere to information responsibilities, ensuring compliance with regulatory requirements.
- Reviewing Investigation Reports: Conduct thorough reviews of investigation reports to ensure compliance with Data Protection Act 2018 and GDPR, maintaining the highest standards of data protection.
- Dealing with Sensitive Issues: Effectively manage and resolve sensitive issues that may pose significant risk to the organization, ensuring confidentiality and discretion.
- Customer-Focused Role: Demonstrate a customer-focused approach, working collaboratively with service users, families, elected members, MPs, other professionals, and organizations to deliver exceptional service.
- Staff Management: Manage and motivate staff to work collaboratively, ensuring they meet timescales and deadlines, and maintain high standards of performance.
- Budget Management: Oversee a budget that carries complexity or risk, ensuring effective resource allocation and management.
- Working with Partners and Regulators: Collaborate with partners, including the Local Government Ombudsman, Information Commissioners, and other regulators, to ensure compliance with regulatory requirements and maintain strong relationships.
- Performance Reporting and Analysis: Analyze information to identify patterns and trends, reporting to senior managers and developing learning from monitoring of complaints and enquiries.
- Advice and Guidance: Provide expert advice and guidance to staff, including practitioners and senior managers, ensuring they have the necessary support to deliver exceptional service.
Requirements
- Availability: Be available to work immediately or at short notice.
- Right to Work: Have the right to work in the UK.
