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Senior Manager, Quality Assurance and Student Experience
2 months ago
Job Title: Senior Manager, Quality Assurance and Student Experience
Job Summary:
Victoria College of Arts and Design is seeking a highly skilled and experienced Senior Manager, Quality Assurance and Student Experience to join our team. The successful candidate will be responsible for providing high-quality support to our students throughout their academic journey.
Key Responsibilities:
- Represent the college's wellbeing department to all partners.
- Manage a cross-campus team within Student Services responsible for wellbeing and welfare services that enhance the student experience and meet the needs of students studying at Victoria College of Arts and Design.
- Provide wellbeing support to all students, dealing directly with student wellbeing issues and signposting to external bodies as appropriate.
- Ensure students have an excellent experience at Victoria College of Arts and Design through quality support, prioritizing wellbeing and safeguarding.
- Support the student support manager and liaise with academic managers to ensure wellbeing support is efficient and meets the needs of all students.
- Arrange and deliver cross-campus wellbeing workshops, webinars, and awareness-raising events.
- Ensure clear policies and procedures are in place and implemented to risk assess, support, and refer students to external bodies as required.
- Collaborate and communicate with other teams to establish, maintain, and develop productive relationships with colleagues across the university to support service delivery and issue resolution.
- Plan and organize own workload.
- Contribute to longer-term plans and programs.
Requirements:
- Bachelor's degree or equivalent qualification in Psychology or related subjects.
- Experience working in a fast-paced, pressurized office environment.
- Team management skills.
- Evidence of working with a diverse range of students.
- Experience in risk assessments and crisis management.
Benefits:
- Private medical insurance with BUPA.
- Annual leave (5.6 weeks), including bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pay.
- Career development opportunities.
- Training and self-development opportunities.
- Gym membership discounts.
- Retail discount schemes.
- Cinema discounts.
- Grocery discounts.
- Cycle to work.
- Financial wellbeing – personal debt advice.
- Financial wellbeing education.
Diversity, Inclusion, and Flexible Working:
We are dedicated to making our workforce diverse and inclusive, reflecting the diversity of our students. We aim to increase the representation of individuals from different age groups, disabilities, gender identities and expressions, religions, races, sexes, sexual orientations, and socio-economic backgrounds among our employees. Additionally, we are committed to providing necessary accommodations and support to those who require assistance during the recruitment process.
