Administrator

2 months ago

London, Greater London, United Kingdom Victim Support Full time

We have an exciting opportunity for an administrator to join the learning and development team, focusing on our Victim Awareness Course (VAC) service, working from home for 22.5 hours a week. Hours can be worked flexibly across the week, 4.5 hours each day, will include one Saturday a month with a day off in lieu.

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you...

What we offer: At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working28 days annual leave plus Bank Holidays, rising to 33 days plus Bank HolidaysAn extra day off for your BirthdayPension with 5% employer contributionEnhanced sick pay allowances, maternity & paternity paymentsHigh Street, retail, holiday, entertainment & leisure discountsAccess to our financial wellbeing hub & salary deducted financeEmployee assistance programme & wellbeing supportOngoing training & support with opportunities for career development & progression About the role:

This role is home based with some travel requirements for meetings, training and visits into one of our offices for printing and postage. The post holder will be required to work one Saturday a month with the remaining hours scheduled flexibly (4.5 hours a day) and can be discussed at interview. Our Victim Awareness Course is a rehabilitative course designed to reduce reoffending thro?ugh increasing victim empathy and improving attitudes and thinking towards crime. Like the Speed Awareness Course, it is not designed to humiliate or hold offenders to account but it is intended to educate them to understand the impact that their actions & choices have had on victims, their loved-ones, themselves and the wider community.

As a VAC administrator you will be:

the first point of contact for all those needing to complete one of our interventions and our partners.manage all of the referrals coming into the project using a case management system and work towards increasing our confirmed bookings. provide a high quality administration service whilst being compassionate and non-judgemental responding to queries efficiently.manage a demanding workload and will need to be able to prioritise effectively and work in a methodical way. You will need: Experience of carrying out a variety of administration tasks including writing letters, managing bookings and responding to internal and external queries in a professional way. The ability to communicate with people at all levels; offenders, police, partner agencies, facilitators and volunteers both in verbal and written format. Experience of using a case management system to record client information and manage course bookings. To demonstrate effective and compassionate customer service across a diverse customer base. Please see attached Job Description and Person Specification for further details. About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

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