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Head of Operations, Global Specialties

2 months ago

London, Greater London, United Kingdom Guy Carpenter Full time

Head of Operations, Global Specialties

As the Head of Operations, you will be accountable for the efficient and effective operational leadership across Global Specialties. You will be responsible for Global Specialties operational strategy and execution driving consistency and best practice across the business. Your organisational savvy will allow you to navigate a large matrix organization and partner with key stakeholders across business functions including Legal & Compliance, HR, Finance and IT.

What can you expect?

  • You will be responsible for developing and implementing operational plans and projects in line with established standards and regulatory requirements, ensuring that data, tools, and processes meet business and client needs.
  • You will ensure operations across Global Specialties are fit for purpose and future-proofed, enabling us to adopt new ways of working in response to changing client and market needs.

What is in it for you?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will count on you to:

  • Lead Operations in Global Specialties to deliver and execute on operational plans and objectives to achieve Guy Carpenter's operational goals.
  • Drive the continuous improvement of processes, execute process changes to support achieving strategic objectives, drive best practice and improve quality and service delivery.
  • Agree, implement and monitor consistent operational KPIs for Global Specialties and other key performance indicators – and communicates/reports results to key stakeholders.
  • Develop robust and timely management information that will draw out problems for management and the wider leaders.
  • Ensure the businesses has the right operational structure and framework that supports the businesses growth and evolution. The primary point of contact for all operational matters impacting Global Specialities for the GC Group.
  • Manage a strong, collaborative relationship with internal stakeholders, the key ones being CSS, BSS, Finance and the business. Work closely with the Head of Analytical Strategy and other key stakeholders around strategic change.
  • In conjunction with the wider GC UK stakeholders, ensure the business has best in class governance and oversight of its practices.
  • Roll out and embed an internal QA process for the business and ensure common themes are being communicated with appropriate resolutions put into practice.
  • Continue to build on the Guy Carpenter Excellence framework ensuring all processes and tools are aligned and comply with Professional Standards.
  • Adhere to the governance requirements for GC and Global Specialties.

What you need to have:

  • Experience working in highly regulated environments (i.e. FCA in London).
  • Experience of leading or significantly influencing the development of a new operating model.
  • Experience leading and driving process transformation / improvement at scale.
  • Ability to build and manage strong relationships with internal stakeholders throughout all levels of the organisation.
  • Strong leader with effective communication and influencing skills. Transformative in thinking and practical in execution.
  • Good understanding of operational excellence with the ability to coach colleagues to implement strategies and manage change. Demonstrable knowledge of local market practices within the regulatory environment.
  • Experience in a large, complex global organisation.
  • Desire to succeed in a demanding, innovative, and entrepreneurial environment.

What makes you stand out:

  • Reinsurance or Financial market (knowledge of technical/functional insurance and reinsurance concepts) experience is desirable.
  • Evidence of innovating and driving ongoing process improvements.
  • Self-starter with a track record of seamless execution of complex projects with minimal guidance.
  • Detail-oriented strategic thinker with analytical problem-solving capabilities and thrives in ambiguity.
  • Highly organised and comfortable with creating structure, presentations, and workflows.
  • Ability to learn quickly and maintain a high-performance level in a fast-paced, high-volume environment.

GUY CARPENTER

Guy Carpenter & Company, LLC is a leading global risk and reinsurance specialist with more than 3,500 professionals in over 60 offices around the world. Guy Carpenter delivers a powerful combination of broking expertise, trusted strategic advisory services and industry-leading analytics to help clients adapt to emerging opportunities and achieve profitable growth. Guy Carpenter is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. The company's 85,000 colleagues advise clients in over 130 countries. With annualized revenue of over $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading companies including Marsh, Mercer and Oliver Wyman. For more information, visit and follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at "

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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