Current jobs related to Customer Service Advisor - Nottingham, Nottingham - Brook Street

  • Customer Protection Specialist

    1 week ago

    Nottingham, Nottingham, United Kingdom Customer service NOTTS (Gib) Full time

    Entain: A Global Leader in Sports Betting and Gaming Entertainment We're Entain, a global company dedicated to providing the most exciting and trusted sports betting and gaming entertainment experiences worldwide. We strive to revolutionize the gambling industry through innovation, sustainability, and a commitment to responsible gaming. Protecting Our...

  • Junior Customer Service Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Pentagon Motor Group Full time

    Join Our Team as a Junior Customer Service Advisor at Pentagon Motor GroupPentagon Motor Group offers a remarkable opportunity for a Junior Customer Service Advisor to become part of our thriving Nottingham Vauxhall Dealership.If you:Are passionate about providing outstanding customer supportExcel in a fast-paced work settingEnjoy collaborating with...

  • Customer Protection Analyst

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Customer service NOTTS (Gib) Full time

    Entain: A Global Leader in Sports Betting and Gaming Entertainment We're Entain, a global company dedicated to providing the most exciting and trusted sports betting and gaming entertainment experiences. Our mission is to revolutionize the gambling industry while prioritizing sustainability and growth for our players, ourselves, and the broader entertainment...

  • Service Advisor

    4 days ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop.Key Responsibilities:Provide outstanding customer service and support...

  • Service Advisor

    4 days ago

    Nottingham, Nottingham, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Group. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop.Key Responsibilities:Provide outstanding customer service and support to our...

  • Customer Service Representative

    4 days ago

    Nottingham, Nottingham, United Kingdom Capita Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As the first point of contact for our customers, you will play a critical role in ensuring that interactions with our customers provide the best possible experience.Key ResponsibilitiesHandle customer inquiries and issues in a...

  • Customer Service Representative

    5 days ago

    Nottingham, Nottingham, United Kingdom Yorkshire Building Society Full time

    About the RoleWe're seeking a skilled Customer Service Advisor to join our team at Yorkshire Building Society. As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our members.Key Responsibilities:Provide personalized support to our members, helping them to find the right products and services to...

  • Customer Care Advisor

    2 months ago

    Nottingham, Nottingham, United Kingdom VF Corporation Full time

    Salary: £24.500Hours : Monday to Friday, 36.25 hours per week (between 8am and 6pm)Working style : Hybrid and flexibility to work 15 days per year from abroad anywhere in EuropeLocation : NG2 Business Park, Nottingham (must live within commutable distance)VF Corporation is looking for an outstanding Customer Care Advisor fluent in Swedish to join our...

  • Customer Service Representative

    4 days ago

    Nottingham, Nottingham, United Kingdom Tate Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our client-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns, and building strong relationships with them.Key Responsibilities:Provide...

  • Customer Service Representative

    4 days ago

    Nottingham, Nottingham, United Kingdom Cherry Professional - Relationship Led Recruitment Full time

    Job Summary:Cherry Professional - Relationship Led Recruitment is seeking an experienced Customer Care Advisor to join our team. As a key member of our client's sales team, you will be responsible for providing exceptional customer service and support to clients.Key Responsibilities:Manage a central email inbox and respond to incoming emails in a timely and...

  • HR Advisor

    1 month ago

    Nottingham, Nottingham, United Kingdom Service Care Solutions Full time

    Service Care Solutions are looking for a HR Advisor to work within the Leicestershire Police on a 12-month contract.Location: NottinghamJob role/Responsibilities: To provide a professional, effective, proactive, and efficient HR service to achieve the business objectives within EMSOU.Provide accurate and timely professional HR advice considering the...

  • Customer Care Advisor German Speaking

    3 weeks ago

    Nottingham, Nottingham, United Kingdom VF Corporation Full time

    Salary: £24.500Hours: Monday to Friday, 36.25 hours per week (between 8am and 6pm)Working style: Hybrid and flexibility to work 15 days per year from abroad anywhere in EuropeLocation: NG2 Business Park, Nottingham (must live within commutable distance)VF Corporation is looking for an outstanding Customer Care Advisor fluent in German to join our Customer...

  • College Services Advisor

    4 days ago

    Nottingham, Nottingham, United Kingdom Kaplan International Languages Full time

    About the RoleWe are seeking a highly organized and customer-focused College Services Advisor to join our team at Kaplan International Pathways. As a College Services Advisor, you will play a vital role in supporting the day-to-day functions of our team, ensuring the effective and efficient administration of all processes and procedures.Key...

  • Mortgage Trainee Advisor

    5 days ago

    Nottingham, Nottingham, United Kingdom Countrywide Mortgage Services Full time

    Exciting Opportunity as Mortgage Trainee AdvisorCountrywide Mortgage Services in Nottingham offers clear career progression and competitive benefits:Full support and training provided to become qualified mortgage advisor12 months spent in residential mortgage business with dedicated study timeTransparent progression structureCompetitive basic salary with OTE...

  • Mortgage and Protection Advisor Self Employed

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Rayner Personnel Full time

    Self-Employed Mortgage & Protection Adviser NorthOTE - £75,000+ Are you a driven and fully qualified Mortgage & Protection Advisor who wants the freedom of self-employment whilst enjoying the benefits of a qualified lead source that you can access on your terms and an attractive commission splits. If so this might be the perfect opportunity for you Our...

  • Customer Service Ambassador

    4 days ago

    Nottingham, Nottingham, United Kingdom CPJ Recruitment Full time

    About the Role:We are seeking a highly skilled and motivated Customer Service Representative to join our team at CPJ Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional manner.Key Responsibilities:Respond to...

  • Lead Recruitment Advisor

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Parkes Personnel Ltd Full time £45,000

    Position OverviewAre you a seasoned Lead Recruitment Advisor seeking a chance to collaborate with a prestigious national recruitment firm? This role offers the flexibility of fully remote or hybrid working arrangements.About UsAt Parkes Personnel Ltd, we pride ourselves on our stellar reputation within the recruitment industry. We are looking for a dynamic...

  • Customer Service Apprentice

    5 days ago

    Nottingham, Nottingham, United Kingdom Leicestershire County Council Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Apprentice. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThe successful candidate will have the opportunity to gain valuable experience and skills in...

  • Customer Service Representative

    4 days ago

    Nottingham, Nottingham, United Kingdom SF Recruitment (Nottingham) Full time

    We are seeking a highly motivated and experienced Customer Service Executive to join our team at SF Recruitment (Nottingham). This permanent position is ideal for an individual looking to advance their career in a thriving and supportive workplace.As a Customer Service Executive, you will be responsible for ensuring the team's success by providing...

  • Customer Service Representative

    4 days ago

    Nottingham, Nottingham, United Kingdom Moto Full time

    About MotoMoto is a leading provider of motorway services in the UK, offering a unique and exciting opportunity to join our team as a Customer Service Representative.Job SummaryWe are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for delivering...

Customer Service Advisor

2 months ago

Nottingham, Nottingham, United Kingdom Brook Street Full time
* £11.88 PER HOUR

  • POTENTIAL FOR HYBRID WORKING
  • START DATE 15th July 2024
  • This is a fantastic opportunity to work with our exciting client and make a difference to their customers.
These roles are initially for - 6 months, with the potential to be extended.

Role Overview:


These roles are Contact Centre based, with the main duties of Customer Service Advisers answering customer queries relating to the Mental Capacity Act 2005 and about OPG's services.

This includes powers of attorney and the supervision of court appointed deputies.

Advisers also play an important role by coaching and guiding our customers that are supporting vulnerable adults who have started to lose or have lost mental capacity.

Therefore, it's important that Advisers have the ability to show empathy and understanding towards our customers.
Customer Service Advisers receive regular management support, and all members of the team work together to achieve our targets.

The work mainly involves communicating with our customers verbally by telephone but also in writing, and completing the related administrative work following each interaction with a customer.

This includes updating our case management system, communicating and collaborating with colleagues across the business, among other tasks.
You will be working on the Contact Centre dealing with telephone calls for 6.5 hours per day.

You will be the front face of the OPG on the contact centre, so experience of dealing with a range of customer services queries, so experience of working in a contact centre role would be preferable.

You will be protecting, serving our vulnerable customers dealing or signposting their queries to relevant departments, so it is imperative that you have a good skills in dealing with customers and the public.

There are three breaks built into the day and extensive training will be delivered to these individuals to deliver the front face of the OPG.


Key Responsibilities:

  • Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets, as set out in the Business Plan, are met
  • Promote a culture of excellent service delivery and continuous improvement.
Comprehensive training is provided

  • Answering customer queries by telephone in a contact centre environment
  • Escalating customer queries and requests to other teams where appropriate
  • Inputting and updating data on our IT systems
  • Making and answering telephone calls with internal and external customers
  • Responding to written correspondence received via post or email.
  • Attending and contributing to team meetings
  • Collating, analysing and formatting data and information
  • To act as a point of contact for the customer, dealing with telephone enquiries and correspondence in a professional and courteous manner

Essential Skills:

  • Excellent communication skills both written and verbal
  • Experience dealing with customers
  • Experience of working in a compliance environment
  • Attention to detail and good data entry skills
  • Ability to remain calm and professional at all timesThe roles are subject to passing a clear standard DBS and a full 3 years referencingPlease apply online with your current CV in WORD FormatAt Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen.

We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans.

Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website.

Here you will find a link to register your interest and the role that you are interested in.
We are committed to engaging with you.
Throughout the application process we will discuss any reasonable adjustments needed.

Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.


Job Tenure:
Contract and Full-Time

Salary:
Up to £11.88 per hour + paid holidays and pension

Location:
Nottingham, Nottinghamshire