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Customer Service Representative

2 months ago

Nottingham, Nottingham, United Kingdom Capita Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As the first point of contact for our customers, you will play a critical role in ensuring that interactions with our customers provide the best possible experience.

Key Responsibilities

  • Handle customer inquiries and issues in a timely and professional manner.
  • Provide solutions to customer problems and concerns, escalating complex issues to senior team members as needed.
  • Communicate effectively with customers to understand their needs and provide tailored support.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.

What We Offer

We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their skills. As a Customer Service Advisor, you will have access to a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to help you build your skills and knowledge.
  • A collaborative and dynamic work environment that values diversity and inclusion.

Requirements

To be successful in this role, you will need to have:

  • Excellent communication and interpersonal skills.
  • A customer-focused approach and a passion for delivering exceptional customer service.
  • The ability to work effectively in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • A strong problem-solving skills and the ability to think critically.

What's Next

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. We look forward to hearing from you