Customer Service Representative

2 weeks ago

Nottingham, Nottingham, United Kingdom Yorkshire Building Society Full time

About the Role

We're seeking a skilled Customer Service Advisor to join our team at Yorkshire Building Society. As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our members.

Key Responsibilities:

  • Provide personalized support to our members, helping them to find the right products and services to meet their needs.
  • Facilitate effective communication with members through various channels, including face-to-face, phone, and online interactions.
  • Work collaboratively with colleagues to achieve business objectives and provide a seamless customer experience.

About You

We're looking for someone who is passionate about delivering exceptional customer service and has a strong ability to build rapport with people from diverse backgrounds. As a Customer Service Advisor, you'll be responsible for:

  • Building strong relationships with members and colleagues alike.
  • Providing solutions to complex customer queries and concerns.
  • Staying up-to-date with product knowledge and regulatory requirements.

About Us

At Yorkshire Building Society, we're committed to creating a positive and inclusive work environment where everyone feels valued and supported. We offer a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A supportive and collaborative team environment.

What We Offer

We're proud to offer a range of benefits that support our employees' well-being and career development. These include:

  • Flexible working arrangements to support work-life balance.
  • A comprehensive training program to help you develop your skills and knowledge.
  • A range of employee benefits, including annual leave and pension scheme.

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