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Customer Service Representative
2 months ago
About Us: SLS, a leading independent supplier of laboratory equipment, chemicals, and consumables, is seeking a skilled Customer Service Representative to join our team.
Job Summary: As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our clients, managing a portfolio of customers, and building strong relationships with internal stakeholders.
Key Responsibilities:
- Customer Service: Provide second-to-none customer service to our clients, handling a wide range of day-to-day queries related to orders, products, and returns.
- Communication: Communicate clearly and work closely with our Sales Manager to ensure customer needs are met.
- Relationship Building: Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
- Order Processing: Process customer orders and ensure timely delivery.
- Return Processing: Process customer returns and resolve any issues in a timely manner.
The Ideal Candidate:
- A passionate and enthusiastic individual who enjoys problem-solving and delivering exceptional customer experiences.
- Committed to providing an outstanding customer journey.
- Ability to thrive in a fast-paced environment.
- Great attention to detail.
- The ability to keep calm under pressure and prioritize tasks effectively.
- Excellent communication skills and the ability to work with all levels of people, both internal and external stakeholders.
About the Role: As a Customer Service Representative, you will be working in a dynamic and supportive team environment, with opportunities for growth and development. You will be responsible for managing a portfolio of customers, building strong relationships with internal stakeholders, and delivering exceptional customer service.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for growth and development.
- A dynamic and supportive team environment.
- A commitment to equal opportunities and diversity.
