Customer Service Representative

6 days ago


Nottingham, Nottingham, United Kingdom Gi Group Full time

**Job Summary**

We are seeking a skilled Customer Service Representative to join our team at Gi Group. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:

  • Completing outbound calls to healthcare providers to discuss prescription collection
  • Updating internal IT systems and operating Excel documents
  • Checking databases to locate prescription receipt information
  • Meeting high call volume targets, with approximately 30 calls per day

Requirements:

  • Previous customer service experience, preferably in an office-based setting
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet targets
  • Basic computer literacy and proficiency in Excel

What We Offer:

  • A temporary opportunity to gain valuable office experience
  • The chance to work with a reputable company, Gi Group
  • Opportunities for career advancement and professional growth


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