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Customer Service Representative
2 months ago
Job Summary:
Cherry Professional - Relationship Led Recruitment is seeking an experienced Customer Care Advisor to join our team. As a key member of our client's sales team, you will be responsible for providing exceptional customer service and support to clients.
Key Responsibilities:
- Manage a central email inbox and respond to incoming emails in a timely and professional manner.
- Answer the central telephone line and assist clients with their queries and concerns.
- Communicate with internal and external stakeholders to resolve issues and maintain a smooth running of the service.
- Provide customer service advice and support to clients.
- Complete administrative tasks surrounding the sales process, including electronic file logging, emailing third parties, and post.
- Manage sales booking confirmation calls and ensure accurate data entry.
- Distribute sensitive data electronically in adherence to GDPR regulations.
Requirements:
- Excellent communication and interpersonal skills.
- Good time management and organizational skills.
- Ability to work with minimal supervision and be self-motivated.
- Attention to detail and ability to maintain accurate records.
- Good computer literacy and ability to learn new systems.
Benefits:
- Free parking.
- Bonus for out of hours phone support.
- Fantastic company culture.