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Customer Service Representative

2 months ago


Nottingham, Nottingham, United Kingdom Cherry Professional - Relationship Led Recruitment Full time

Job Summary:

Cherry Professional - Relationship Led Recruitment is seeking an experienced Customer Care Advisor to join our team. As a key member of our client's sales team, you will be responsible for providing exceptional customer service and support to clients.

Key Responsibilities:

  • Manage a central email inbox and respond to incoming emails in a timely and professional manner.
  • Answer the central telephone line and assist clients with their queries and concerns.
  • Communicate with internal and external stakeholders to resolve issues and maintain a smooth running of the service.
  • Provide customer service advice and support to clients.
  • Complete administrative tasks surrounding the sales process, including electronic file logging, emailing third parties, and post.
  • Manage sales booking confirmation calls and ensure accurate data entry.
  • Distribute sensitive data electronically in adherence to GDPR regulations.

Requirements:

  • Excellent communication and interpersonal skills.
  • Good time management and organizational skills.
  • Ability to work with minimal supervision and be self-motivated.
  • Attention to detail and ability to maintain accurate records.
  • Good computer literacy and ability to learn new systems.

Benefits:

  • Free parking.
  • Bonus for out of hours phone support.
  • Fantastic company culture.