We have other current jobs related to this field that you can find below

  • Front Office Supervisor

    4 days ago

    London, Greater London, United Kingdom Front Office - The Landmark London Full time

    Enrich the Journeys of our People and our Guests as our Front Office SupervisorThe Landmark London seeks exceptional individuals to join a dynamic team where we value your strengths and growth potential.Some of the outstanding benefits you will enjoy as a Front Office Supervisor are:Competitive salary with service chargePension with company contributions50%...

  • Front Office Supervisor

    4 days ago

    London, Greater London, United Kingdom Front Office - The Landmark London Full time

    Enrich the Journeys of our People and our Guests as our Front Office SupervisorThe Landmark London seeks exceptional individuals to join a dynamic team where we value your strengths and growth potential.Some of the compelling benefits you will enjoy as a Front Office Supervisor are:Competitive salary with service chargePension with company contributions50%...

  • Front Office Assistant Manager

    2 weeks ago

    London, Greater London, United Kingdom Park Plaza Full time

    At Park Plaza, we are dedicated to crafting memorable experiences by providing exceptional and personalized service to our guests. As an Assistant Front Office Manager, you will play a crucial role in welcoming our visitors and contributing to a dynamic team environment. The ideal candidate for the Assistant Front Office Manager position will: ...

  • Assistant Front Office Manager

    4 days ago

    London, Greater London, United Kingdom The Dorchester Full time

    We are committed to fostering a culture of excellence at The Dorchester, and we are seeking a highly skilled and dedicated individual to join our team as an Assistant Front Office Manager. This is an exceptional opportunity to develop your career and become a leader in the hospitality industry.Key ResponsibilitiesAs an Assistant Front Office Manager, you...

  • Front Office Management Assistant

    2 weeks ago

    London, Greater London, United Kingdom Park Plaza London Waterloo Full time

    Department: Front OfficeJob Level: ManagementJob Type: Full TimeJob Reference: req11700At Park Plaza, we are dedicated to crafting memorable experiences by providing exceptional and personalized service to our guests. As an Assistant Front Office Manager, you will play a crucial role in ensuring our guests feel welcomed and valued while being part of a...

  • Front Office Operations Assistant Manager

    2 weeks ago

    London, Greater London, United Kingdom Accor Full time

    Join Our Team - Assistant Front Office Manager Accor is excited to announce an opening for the position of Assistant Front Office Manager. In this pivotal role, you will report directly to the Front Office Manager and play a crucial part in overseeing daily operations while upholding our high standards of service. Your commitment to a guest-first approach...

  • Assistant Front Office Manager

    4 weeks ago

    London, Greater London, United Kingdom Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management EXPLORE MARRIOTT Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.JW Marriott is...

  • Assistant Front Office Manager

    4 weeks ago

    London, Greater London, United Kingdom Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United KingdomSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementEXPLORE MARRIOTTMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.JW Marriott is part of Marriott...

  • Front Office Assistant Manager

    2 weeks ago

    London, Greater London, United Kingdom Park Plaza Full time

    At Park Plaza, we pride ourselves on crafting unforgettable experiences by providing exceptional and personalized service to our guests. As a Deputy Front Office Supervisor, you will play a crucial role in welcoming our visitors and ensuring their stay is memorable. Join our dynamic team and bring your enthusiasm and positive attitude to the forefront. ...

  • Part-Time Front Office Administrator

    2 weeks ago

    London, Greater London, United Kingdom Office Angels, UK Full time

    Exciting Career OpportunityWe are looking for a skilled and enthusiastic Front Office Administrator to support our client's prestigious architectural and interior design firm.As a key member of the team, you will play a vital role in maintaining a welcoming atmosphere and providing essential administrative assistance.Your responsibilities will...

  • Front Office Manager

    4 days ago

    London, Greater London, United Kingdom Park Plaza Full time

    Job Summary:Park Plaza is seeking a highly skilled and experienced Reception Manager to join our team. As a key member of our Front Office department, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.Key Responsibilities:Lead the Front Office team: Supervise and motivate the Front...

  • Assistant Front Office Manager

    3 days ago

    Central London, London, London, United Kingdom The Hoxton Holborn Full time

    We are looking for anAssistant Front Office Managerto join us at The Hoxton, Holborn.Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in,...

  • Front Office Coordinator

    2 weeks ago

    London, Greater London, United Kingdom LAW CHOICE RECRUITMENT Full time

    Position OverviewWe are a contemporary and vibrant legal practice seeking to appoint a Junior Front Office Coordinator / Administrative Support to enhance our operational team.This role encompasses a diverse range of responsibilities, with approximately 50% dedicated to managing the front desk and switchboard, ensuring a seamless experience for clients and...

  • Assistant Front Office Manager

    1 month ago

    South West London, London, London, United Kingdom Thistle Full time

    At Thistle Piccadilly, we don't have a specific mould that we want our employees to fit to. Instead, we believe in hiring people who are passionate about welcoming our guests and making them feel at home as we are. We're looking for enthusiastic, hard-working people who want to grow both personally and professionally. Sound like you? Keep reading!...

  • Front Office Operations Manager

    4 days ago

    London, Greater London, United Kingdom Park Plaza County Hall London Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Park Plaza County Hall London. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience during their stay with us.Key Responsibilities:Lead the Front...

  • Front Office Coordinator

    2 weeks ago

    London, Greater London, United Kingdom LAW CHOICE RECRUITMENT Full time

    Position OverviewWe are a progressive and welcoming legal practice seeking to appoint a Junior Front Office Coordinator / Administrative Support to enhance our team.This role encompasses a diverse range of responsibilities, with approximately 50% dedicated to managing the front desk and switchboard operations, ensuring a seamless experience for clients and...

  • Front Office Coordinator

    2 weeks ago

    London, Greater London, United Kingdom GUK Full time

    Front Office CoordinatorDepartment: GUKJob Type: PermanentAre you ready to be the first point of contact in a professional setting? Join us as a Front Office Coordinator and leave a positive impression with every engagement.GUK is a reputable organization that understands the significance of first impressions and is committed to delivering exceptional...

  • Front Office Supervisor

    2 weeks ago

    London, Greater London, United Kingdom The Landmark London Hotel Full time

    Front Office Supervisor - London Enrich the Journeys of our People and our Guests as our Front Office Supervisor The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey We are located opposite Marylebone station...

  • Front Office Coordinator

    2 weeks ago

    London, Greater London, United Kingdom The Hartford Full time

    Position OverviewAs a vital member of our organization, you will be responsible for delivering exceptional front office services while providing administrative assistance to our executive team. This role is integral to maintaining a professional environment and ensuring smooth operations.Key ResponsibilitiesReception DutiesDeliver reception services during...

  • Front Office Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Carousel Consultancy Ltd Full time

    Front Office Coordinator - Prestigious Company - Office Based - Central Location - up to £35k We are seeking a diligent, engaging, and highly organized Front Office Coordinator, preferably with a background in professional services, to become part of a prestigious company located in a prominent office. As a member of a vibrant Front of House team, this...

Assistant Front Office Manager

2 months ago

London, Greater London, United Kingdom Marriott International Full time
Job Number
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel Regents Park, 128 King Henry's Road, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Explore our very big world.

We are looking for a passionate Assistant Front Office Manager to join our wonderful team at London Marriott Hotel Regents Park.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you'll make.

First impressions are everything. And you'll set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

Perks you deserve.
  • You'll be supported in and out of the workplace through:
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Learning and development opportunities
  • Recognition programs
  • Wellbeing programs
  • Encouraging management
  • Team-spirited colleagues
What you'll do

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

Supporting Management of Front Desk Team
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and building mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supports all day-to-day operations.
  • Understands employee positions well enough to perform duties in employees' absence.
  • Coaches, counsels, and encourages employees.
  • Handles employee questions and concerns.
  • Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
  • Guides daily Front Desk shift operations.
  • Communicates performance expectations to employees in accordance with job descriptions for each position.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
  • Strives to improve service performance.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
  • Supervises same day selling procedures to maximize room revenue and property occupancy.
  • Understands the impact of Front Desk operations on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service within guidelines.
  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
  • Implementing the customer recognition/service program, communicating and ensuring the process.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Ensures employees have the proper supplies and uniforms.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
Supporting Handling of Human Resource Activities
  • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Provides feedback to individuals based on observation of service behaviors.
  • Participates in an ongoing employee recognition program.
  • Conducts training when appropriate.
  • Participates in the employee performance appraisal process.
Additional Responsibilities
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.
  • Performs all duties at the Front Desk as necessary.
  • Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
  • Complies with loss prevention policies and procedures.
What we're looking for
  • A warm, people-oriented demeanor
  • A team-first attitude
  • Positive outlook and outgoing personality
  • Flexibility, problem-solving skills, and multi-tasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift.
  • 2 years experience in the guest services, front desk, or related professional area.
LONDON MARRIOTT REGENTS PARK

London Marriott Hotel Regents Park offers everything you need to experience England's capital city in style. Ideally situated in Northwest London, just steps from Regent's Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style,

substance and award-winning service. Bring your style and your spirit, we'll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.