Customer Service Administrator

2 months ago

Nottingham, Nottingham, United Kingdom AWD online Full time

Customer Service Administrator / Credit Control Assistant with excellent customer focus and administration skills, experience with using all Microsoft packages and a can-do attitude is required for a well-established company based in Nottingham, Nottinghamshire, East Midlands.

The official title for this role within the business is Credit Control Administrator.

SALARY: Competitive + Generous Benefits (see below)

LOCATION: Nottingham, Nottinghamshire, East Midlands (NG7) – 100% Office Based

JOB TYPE: Full-Time, Permanent

** Excellent Career Progression Opportunities **

JOB OVERVIEW

Do you have the focus to develop your skills and experience and gain extra responsibility?

Are you looking for career progression?

The organisation is looking for someone with personal drive and determination to eventually become a manager and/or work as a Credit Controller or Account Manager.

We have a fantastic new job opportunity for a Customer Service Administrator / Credit Control Assistant with excellent customer focus and administration skills, experience with using all Microsoft packages and a can-do attitude.

Working as the Customer Service Administrator / Credit Control Assistant you will support the team with processing customer payments and invoices.

As the Customer Service Administrator / Credit Control Assistant you will have excellent written and verbal communication skills with a friendly and professional telephone manner.

ABOUT THE COMPANY

The Company is a leading supplier of agronomy advice, seed, crop protection products and precision farming services. Working in partnership with arable, fruit, vegetable, horticultural and amenity sectors, the Company is committed to helping customers manage their businesses more efficiently and more profitably. They are dedicated to the company purpose - releasing agronomic potential.

With roots originating more than 60 years ago, the Company offers a unique blend of local experience, research-based expertise, customer-based knowledge and trusted relationships; practicing values of honesty, integrity and fairness across all aspects of the business.

The Company also embraces care for the wider environment, with an understanding of the important role now played by all those who manage the land, through a range of dedicated initiatives.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as the Customer Service Administrator / Credit Control Assistant include:

  • Processing customer payments (cheques, bank line transactions and card payments)
  • Managing outlook folders
  • Processing instant invoices
  • Applying rebates to customer accounts
  • Maintaining price agreements
  • Emailing copy requests for statements and invoices
  • Return material authorisations
  • Maintaining customer information
  • Data cleansing
  • Sales analysis
  • Provide samples for audits
  • Refund requests
  • Notifying sales of paid proforma invoices
  • Reconciling- offsetting payments against customer accounts
  • Dealing with customer queries by telephone and email

CANDIDATE REQUIREMENTS

  • High attention to detail and accuracy levels
  • Effective communication and team working
  • Organised
  • High levels of customer satisfaction
  • Pleasant telephone manner
  • Customer focused approach
  • Flexible approach to workload
  • Commitment to complete academic or on the job training on time and to the best of their ability
  • Team player but can work on own initiative
  • Can do attitude, demonstrates tenacity through personal drive and determination

BENEFITS

  • Work from a lovely open plan office environment
  • Free fruit, tea and coffee
  • Free onsite parking
  • 25 days annual leave plus 8 days bank holidays
  • Private healthcare
  • Pension scheme including salary sacrifice option
  • Lifeworks employee assistance programme which offers lots of discounts and perks
  • Bike to work scheme
  • Company eye care scheme
  • Dell computer discounts
  • Ogilvie care discount
  • Continuous personal development opportunities
  • Admin Bonus

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12433

Full-Time, Permanent Admin Jobs, Careers and Vacancies. Find a new job and work in Nottingham, Nottinghamshire, East Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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