Customer Service Representative
1 week ago
This permanent position is well-suited for an individual looking to advance their career in a thriving and supportive work environment. Experience within a previous customer service/administration role is essential to be successful in this position.
Key Responsibilities:
- Ensure the team maintains the highest level of professionalism and service at all times
- Handle all customer service inquiries and concerns
- Manage customer complaints and escalate issues as necessary
- Collaborate with other departments to provide seamless customer experiences
- Provide general administrative support and maintain accurate records
- Support existing customers with a wide range of queries and payment plan support
- Engage directly with customers through various channels and manage customer relationships
- Utilize CRM systems to manage customer interactions and data
Requirements:
- Excellent communication and interpersonal skills
- A passion for delivering exceptional customer care and service
- Approachable, friendly, and positive attitude
- Proficient in Microsoft Office packages and CRM systems
- Strong accuracy and attention to detail
- Minimum of 2 years experience in an office-based customer service capacity
Working Hours:
37.5 hours per week, Monday to Friday, 8:00 AM to 4:30 PM, with 1 Saturday per month working from home. Salary: £23,000 - £26,000
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