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Guest Service Manager
2 months ago
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT THE LYNDENE
What you'll be doing...
As Guest Service Manager you will be overseeing the reception team and ensuring it runs smoothly. You will be responsible for the day-to-day running and making sure the team are adequately set up each morning. You will be working to ensure the smooth running of the hotel and handling of customer feedback.
Managing and going beyond guest expectations will be a consistent part of your role, along with ensuring the team stays motivated and focused throughout the day.
We are looking for someone who leads by example, demonstrates consistent leadership skills and is wanting to deliver the best possible service they can.
WHAT WE NEED FROM YOU
We hire mostly on personality & potential but here are a few of our requirements...
As Guest Service Manager you'll be a passionate leader with the ability to motivate and support your team to exceed your target. You'll demonstrate your passion by bringing new ideas to the table, delivering on your promises, and engaging positively with those around you. Experience within a similar environment is preferable.
To succeed in the role of Guest Service Manager, you will need the following qualities and skills.
Can use their intuition and creativity to deliver a wonderous experience for everyone.
Excellence communication skills and has excellent customer service focus.
High level of organisation and a methodical approach is paramount with this role for the team and the hotel to be successful.
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
Discounted hotel room rates for you and your friends & family
Extra days holiday for your birthday
Flexible working arrangements
Pension
Free meals on duty saving you over £1000 per year.
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .
International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate.
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