Guest Services Representative
2 months ago
Village Hotels - Blackpool is a dynamic and vibrant hospitality company that prides itself on delivering exceptional guest experiences. As a Reception Team Member, you will be the first point of contact for our guests, setting the tone for their stay with us.
Key Responsibilities- Provide a warm and welcoming experience for all guests, ensuring their needs are met and exceeded.
- Be a font of knowledge about the hotel, local area, and services, making recommendations and solving problems proactively.
- Work collaboratively with other departments to ensure seamless guest experiences.
- Manage guest queries and concerns in a professional and courteous manner.
- Contribute to a positive and inclusive work environment, embodying the Village Hotels - Blackpool values of Work, Grow, and Play.
- Complimentary full leisure club membership for you and a family member or friend.
- Employee discount on overnight stays at Village Hotels.
- 50% discount on food and drink purchased on or off shift at any Village Hotel.
- Exciting training platform with gamified learning.
- Discounts and cashback offers on many High Street Brands.
- Well-being and healthcare benefits to support your physical and mental health.
- Financial wellbeing support via Salary Finance.
- Employee Assistance Programme for confidential support.
- Flexible working hours to balance work and personal life.
- A fun and supportive work environment with opportunities for growth and development.
- Regular team events and social activities.
- Excellent reward and recognition schemes to celebrate your achievements.
- Monthly well-being programme to support your mental health.
- Anniversary rewards for key milestones of service.
- Holiday purchase scheme to help you plan your breaks.
- Birthday day off to celebrate your special day.
- Electric car salary sacrifice scheme to support your eco-friendly lifestyle.
- Personality and a passion for delivering exceptional guest experiences.
- A great memory to add a personal touch for returning guests.
- Proactive problem-solving skills to anticipate and resolve guest concerns.
- Strong communication skills to work effectively with colleagues and guests.
- Team player with a willingness to collaborate and support others.
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