Guest Services Representative

2 months ago


Blackpool, Blackpool, United Kingdom Village Hotels - Blackpool Full time
About Village Hotels - Blackpool

Village Hotels - Blackpool is a dynamic and vibrant hospitality company that prides itself on delivering exceptional guest experiences. As a Reception Team Member, you will be the first point of contact for our guests, setting the tone for their stay with us.

Key Responsibilities
  • Provide a warm and welcoming experience for all guests, ensuring their needs are met and exceeded.
  • Be a font of knowledge about the hotel, local area, and services, making recommendations and solving problems proactively.
  • Work collaboratively with other departments to ensure seamless guest experiences.
  • Manage guest queries and concerns in a professional and courteous manner.
  • Contribute to a positive and inclusive work environment, embodying the Village Hotels - Blackpool values of Work, Grow, and Play.
What We Offer
  • Complimentary full leisure club membership for you and a family member or friend.
  • Employee discount on overnight stays at Village Hotels.
  • 50% discount on food and drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • Well-being and healthcare benefits to support your physical and mental health.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme for confidential support.
  • Flexible working hours to balance work and personal life.
  • A fun and supportive work environment with opportunities for growth and development.
  • Regular team events and social activities.
  • Excellent reward and recognition schemes to celebrate your achievements.
  • Monthly well-being programme to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday purchase scheme to help you plan your breaks.
  • Birthday day off to celebrate your special day.
  • Electric car salary sacrifice scheme to support your eco-friendly lifestyle.
Requirements
  • Personality and a passion for delivering exceptional guest experiences.
  • A great memory to add a personal touch for returning guests.
  • Proactive problem-solving skills to anticipate and resolve guest concerns.
  • Strong communication skills to work effectively with colleagues and guests.
  • Team player with a willingness to collaborate and support others.


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