Guest Services Coordinator
5 days ago
Guest Services Coordinator
At Village Hotels - Blackpool, we understand that first impressions matter. Our reception team is the welcoming face that greets our guests upon arrival. In this role, you will ensure that every visitor receives a friendly and inviting welcome. As a knowledgeable resource, you will be well-versed in all aspects of the hotel and the surrounding area, ready to provide recommendations and resolve any issues that may arise.
Work, Grow, Play
Here at Village Hotels, we celebrate individuality and strive to create an enjoyable atmosphere. We have moved away from the traditional hotel model that emphasizes formality. Instead, we offer vibrant and contemporary spaces where guests can work, dine, relax, and engage in recreational activities. With locations across the country and more on the horizon, your role is vital in delivering exceptional service that distinguishes us from our competitors.
Benefits of Joining Us
As part of our team, you will enjoy a variety of benefits, including:
- Complimentary full leisure club membership for you and a family member or friend, valued at £1500 annually.
- Employee discounts on overnight stays starting from £35 based on double occupancy.
- 50% discount on food and beverages purchased during or outside of your shift at any Village Hotel.
- Access to an engaging training platform with interactive learning opportunities.
- Discounts and cashback offers on numerous high street brands.
- Various well-being and healthcare benefits.
- Financial support through Salary Finance.
- Employee Assistance Programme.
- Flexible working hours.
- A dynamic, supportive, and inclusive work environment with numerous development opportunities.
- Regular team events, including our monthly BIG People days.
- Excellent reward and recognition incentive schemes.
- Monthly well-being programs aimed at supporting the mental health of all employees.
- Recognition rewards for significant service milestones.
- Holiday purchase scheme.
- Birthday day off.
- Electric car salary sacrifice scheme.
What We Seek in You
- A vibrant personality
- Exceptional memory to provide a personalized experience for returning guests
- Proactive approach to addressing challenges
- Commitment to delivering outstanding guest experiences
- Effective communication skills
- Ability to work collaboratively with other departments as a team player
Join us and be part of something fresh and extraordinary - Work, Grow & Play the Village Way
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