Hotel Guest Services Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Receptionist to join our team at The Imperial Hotel Blackpool. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling check-in and check-out procedures, and ensuring a seamless experience for all visitors.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their queries and requests in a timely and professional manner.
- Process payments and handle cashiering duties during your shift, maintaining accurate records and ensuring all transactions are secure.
- Signpost guest requests to the relevant department, ensuring that all challenges are resolved efficiently and effectively.
Requirements
- A 'can-do' approach to guest interaction and service, with a focus on delivering exceptional customer experiences.
- The ability to multitask and prioritize workload, handling pressure and deadlines with ease.
- Excellent written and verbal communication skills, with a working knowledge of Microsoft Office packages.
What We Offer
- A competitive hourly rate of £11.77 per hour.
- A comprehensive benefits package, including discounted hotel room rates, extra days holiday, flexible working arrangements, and a pension scheme.
About Us
RBH Hospitality Management is a leading provider of hospitality services, committed to delivering exceptional experiences for our guests and employees alike. We believe in fostering a diverse and inclusive work environment, where everyone has the opportunity to thrive and grow.
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