Hotel Guest Services Representative

2 months ago


Blackpool, Blackpool, United Kingdom RBH Full time

Job Summary

We are seeking a highly skilled and customer-focused Receptionist to join our team at The Imperial Hotel Blackpool. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling check-in and check-out procedures, and ensuring a seamless experience for all visitors.

Key Responsibilities

  • Provide warm and welcoming service to guests, responding to their queries and requests in a timely and professional manner.
  • Process payments and handle cashiering duties during your shift, maintaining accurate records and ensuring all transactions are secure.
  • Signpost guest requests to the relevant department, ensuring that all challenges are resolved efficiently and effectively.

Requirements

  • A 'can-do' approach to guest interaction and service, with a focus on delivering exceptional customer experiences.
  • The ability to multitask and prioritize workload, handling pressure and deadlines with ease.
  • Excellent written and verbal communication skills, with a working knowledge of Microsoft Office packages.

What We Offer

  • A competitive hourly rate of £11.77 per hour.
  • A comprehensive benefits package, including discounted hotel room rates, extra days holiday, flexible working arrangements, and a pension scheme.

About Us

RBH Hospitality Management is a leading provider of hospitality services, committed to delivering exceptional experiences for our guests and employees alike. We believe in fostering a diverse and inclusive work environment, where everyone has the opportunity to thrive and grow.



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