Senior Programme Officer

4 weeks ago

London, Greater London, United Kingdom KINGS COLLEGE LONDON Full time

About us

This is an exciting opportunity to play a role in delivering high-quality education administration within the School of Politics & Economics (SPE). Our School is home to three inter-disciplinary departments, Department of Political Economy, Department of European and International Studies and King's Russia Institute. SPE also has a diverse international community of social research and education. For more information about the School, please see our website:

About the role

The Senior Programme Officer provides essential support to students and academics. Working in a fast-paced environment, the role includes taking responsibility to resolve complex queries and issues, supporting activities such as timetabling and the production of handbooks, using databases and Microsoft Excel to maintain accurate student data on progress and achievement, and delivering a high-quality service across the student lifecycle. This particular role sits in the Undergraduate team and will involve supporting programmes across the School. The post holder will be responsible for working with colleagues to plan and coordinate a varied set of activities and will have opportunities to further develop their knowledge of regulations and process and be part of professional networks promoting best practice. As part of the School team, they will be responsible for the supervision of workload and allocation of tasks for a small team of Programme Officers.

This is a full-time post, and you will be offered an indefinite term contract

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Educated to degree level or equivalent, and substantial operational and administrative experience working on degree Programmes gained in a Higher Education environment.

2. Excellent written and oral communication skills including the ability to draft documents and correspondence autonomously to a broad range of audiences.

3. Experience in the use of databases and student records systems (such as SITS) to provide reports on information data to a high level of detail and accuracy.

4. Experience of stakeholder management with the ability to engage with tact and diplomacy, while dealing discreetly with confidential or sensitive matters.

5. Able to work under pressure to complete a range of competing priorities with proven time management and organizational skills, coupled with an ability to independently offer solutions and solve problems.

6. Have a methodical and flexible approach to work, with demonstratable numeracy skills and the ability to implement data driven decision making.

7. Experience collaborating effectively within a diverse team, demonstrating a proactive approach, and possessing the capability to work autonomously.

Desirable criteria

1. Experience in the use of virtual learning environments.

2. Possess comprehensive knowledge of higher education systems, processes, policies, procedures, internal and external regulations, legislation, and quality standards.

3. Dedication to fostering equality and diversity in the workplace.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our ' How we Recruit' pages.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

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