Library Assistant Customer Services

2 months ago

Oxford, Oxfordshire, United Kingdom Oxford Brookes University Full time

Oxford



£24,248 to £25,742
(rising annually) pro rata



Part Time



Fixed-Term/Contract



16th July 2024



28th July 2024



167942



Two posts available - part time hours and 21.25 hours), semester time only (31 weeks), 1 year fixed term.

Our Library Assistants are key members of our team, providing front line help and great face to face customer service to our students, staff and visitors on campus. We require a part time Library Assistant Customer Services to work evenings and alternate weekends at Headington Library during semester time. The Headington Library is located within the award winning John Henry Brookes Building on the Headington Campus.

Both posts are a fixed term contract for the forthcoming academic year. The pattern of work will be:

For post one:

Sundays

Mondays

Tuesdays 13.00 – 21.00

Wednesdays 17.00 – 21.00

For post two:

Wednesdays

Thursdays

Fridays

Alternate Saturdays 11.45 – 18.00

Alternate Sundays 11.45 – 18.00

Semester dates for the 2024/25 academic year are:

16 September - 18 December 2024

20 January - 16 May 2025

As a student facing role, the postholder will be required to work on campus.

As Library Assistant Customer Services you will:

  • provide excellent customer services to all Library users both face to face and online
  • support students in their use of self-service and help users with basic enquiries
  • contribute to the effectiveness of the team through good communication and team working skills
  • provide a range of administrative support, including retrieving stock and processing reservations.

You should have:

  • practical experience of working in library, archive, clerical or retail role(s), including face to face customer service
  • demonstrable excellent customer care skills
  • good communication and interpersonal skills
  • proven ability to work methodically and accurately, with good attention to detail.

Interviews including a skills test to be held 8 or 9 August 2024.

This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the points-based immigration system, however applications are welcome from candidates who don't currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.

How to apply:

As part of the application process all applicants are required to complete our online application form by clicking on the "Apply for Job" button on the Oxford Brookes vacancy page. You will be routed to this when you click on the above "Apply" button. All parts of the application form should be completed and in the section of the form called "Supporting Documents", applicants must upload their CV and a Personal Statement.

At Oxford Brookes, inclusivity is one of our five guiding principles: we take positive steps to create an environment in which we celebrate, value and provide equal opportunity to all. We are committed to recruiting from the widest possible pool and welcome applications from all suitably qualified candidates who embrace our values, regardless of their background.

As a Disability Confident Employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.

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