Library Assistant Customer Services

1 month ago

Oxford, Oxfordshire, United Kingdom Oxford Brookes University Full time

Our Library Assistants are key members of our team, providing front line help and great face to face customer service to our students, staff and visitors on campus. We require a full time Library Assistant Customer Services to work at our Headington Library. The pattern of work will normally be Monday - Friday

The main activities of the post include:

  • Helping students with basic enquiries, both face to face and online, and contributing to roving and walkabout activities
  • Using the OCLC Worldshare library system to issue, discharge and renew library materials, and to answer general queries relating to the system
  • Showing library users how to use the self-service kiosks and explaining procedures
  • Interrogating LibrarySearch and Library webpages to answer queries
  • Dealing with visitors to the Library

As this is a student facing role the postholder will be based on campus.

You should have:

  • Practical experience of working in a team dedicated to frontline service delivery
  • Demonstrable excellent face to face customer care skills
  • The ability to communicate clearly and to a high standard with customers and team members verbally (in person and on the telephone) and in writing (via letters and email)
  • Proven ability to work methodically and accurately, with good attention to detail
  • A good level of IT literacy

To informally discuss the post please contact Jo Akers or

Closing date: 8 September 2024. Interviews will be held on 23 or 24 September 2024, and will include an assessment exercise.

As a staff member you will also enjoy the benefits of working at Oxford Brookes University with up to 38 days holiday, rising to 41 days holiday pro rata (this includes 13 Bank Holidays and Concessionary Days), a generous Local Government pension scheme (19.2% Employer contribution rate), cycle to work scheme and access to a variety of university facilities (NHS Dentist, Brookes Nursery, Gym and sports facilities).

This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the points-based immigration system, however, applications are welcome from candidates who don't currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.

CV and Personal Statement:

As part of the application process all applicants are required to complete our online application form by clicking on the "Apply for Job" button on the Oxford Brookes vacancy page. You will be routed to this when you click on the above "Apply" button. All parts of the application form should be completed and in the section of the form called "Supporting Documents", applicants must upload their CV and a Personal Statement. To complete the Personal Statement part of the application, applicants must download the Personal Statement document which is part of the advert below and complete the form, providing examples and explaining how they meet each item detailed on the document. The Personal Statement must then be uploaded to the application form along with the CV. Applications that do not include all relevant documents will not be considered.

Closing Date: 08-Sep-2024

Location: Gipsy Lane Site, Headington Campus

For more information: pdteam-

£24,248 rising annually to £25,742

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