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Service & Maintenance Administrator/Coordinator

3 months ago

Hertford, United Kingdom Custom Intelligent Security Full time

Company Description

Established in 2000, Custom Intelligent Security is a technology-driven ISO27001 & NSi Gold Accredited independent electronic security specialist located in Hertford. We have a proven track record of delivering unrivalled service deliverance to many Corporate and Government organisations. Our core offering includes system design and installation, integration, exceptional service and support, and compliance. We work closely with our clients to provide state-of-the-art security equipment in a professional and friendly manner.


Role Description

This is a full-time on-site role as a Service Administrator at Custom Intelligent Security. The Service Administrator will be responsible for daily administrative assistance to our Service Helpesk, Small Works and PPM Team. The Service Administrator will play a key role in maintaining efficient operations and providing excellent customer satisfaction. Duites include:

• Clients Emails - Request for information – co-ordinate emails to relevant person and/or

provide info

• Open & Close jobs on CRM – respond to clients and advise dept. manager via on-call emails

• Review & Co-ordinate Engineer Call sheets – Service & Maintenances Departments

• Pass on Further Actions & Information to Account Managers / Line Managers

• Invoice Requests / Admin Close jobs / Issue call sheets to clients – Service & Maintenance Departments

• Daily Checks on CRM – Service & Maintenance

• Book Jobs with clients

• Request & Issue RAMS

• Permit application

• Parking Requests

• Sub-contractors Works & Documentation

• NSI – Admin requirements

• H&S – Admin Requirements

• False Alarm Management – Monthly Statistics

• Service & Maintenance Statistics

• Service Kit Co-ordination

• Administration

• Callout Rota Administration

• Sub-Contractors file/schedule Administration

• Remote Monitoring – Set-up & Client Administration

• Engineering Admin Requirements


Qualifications

  • Excellent communication skills
  • Strong customer service skills
  • Proficiency in administrative assistance
  • Technical support knowledge and experience
  • Experience in providing training to customers or colleagues
  • Ability to work collaboratively in a team environment
  • Organisational and problem-solving abilities
  • Experience in the security industry is a plus
  • Proficient with Microsoft Office





Benefits

  • Casual dress
  • Company events
  • Health & wellbeing programme
  • Free on-site parking
  • 24 days holiday allowance