Customer Service and Operations Coordinator

5 months ago

Hertford, United Kingdom Herts Plumbing and Heating Solutions LTD Full time

**Herts Plumbing and Heating Solutions Ltd**

Hours: Monday - Friday, 9am - 6pm

Full Time

Working From Home

**About Us**:
At Herts Plumbing and Heating Solutions Ltd, we are dedicated to delivering exceptional service in safety and reactive maintenance for some of the UK’s leading property management firms in London. Our commitment to customer service excellence is the cornerstone of our operations.

**Role Overview**:
As a Customer Service and Operations Coordinator, you will play a pivotal role in ensuring the seamless execution of our projects, from initiation to completion. You will be responsible for prioritising customer satisfaction and effectively coordinating with estate agents, landlords, tenants, and other private entities. Your role will involve liaising with engineers, managing schedules, and providing accurate information to facilitate efficient job execution. Additionally, you will support the Finance team with invoicing, credit control, engineer timesheets, and report updates.

**Key Responsibilities**

**Client Relationship Management**:

- Serve as the primary point of contact for property management clients.
- Cultivate and maintain strong client relationships through proactive communication.

**Job Intake and Assessment**:

- Receive safety and reactive maintenance requests from clients.
- Evaluate and determine the scope of work, required resources, and timelines.

**Scheduling and Planning**:

- Create comprehensive job schedules, taking into account client priorities.
- Allocate engineers and necessary materials to ensure job efficiency.

**Resource Coordination**:

- Collaborate with internal teams and external contractors to facilitate job execution.
- Optimise resource allocation for maximum productivity.

**Communication and Updates**:

- Keep clients informed of the progress of jobs, expected completion times, and any potential delays.
- Provide periodic updates and detailed reports to clients as needed.

**Issue Resolution**
- Address operational challenges promptly and effectively.
- Work closely with cross-functional teams to identify and implement solutions.

**Documentation and Reporting**:

- Maintain accurate records, work orders, and job-related documentation.
- Generate comprehensive reports on job completion, client feedback, and satisfaction.

**Engineer Support**:

- Liaise with engineers to provide necessary job details and requirements.
- Manage engineer work diaries, ensuring schedules are optimised and accurate.

**Finance Support**:

- Collaborate with the Finance team on invoicing clients for completed work.
- Assist in credit control processes to ensure timely payments and resolve payment disputes.
- Collect and review engineer timesheets, ensuring accuracy and compliance.

**Customer Service Excellence**:

- Uphold the highest standards of customer service in all interactions with clients.
- Strive to not only meet but exceed client needs and expectations.
- Handle customer inquiries and complaints professionally, ensuring quick and effective resolution.
- Continuously seek ways to improve customer service processes and outcomes.
- Encourage a client-first mindset among team members, ensuring proactive and positive engagement with all clients.

**Skills**
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Experience in operations coordination or a similar role.
- Proficiency with scheduling and project management tools.
- Ability to work effectively under pressure and manage tight deadlines.
- Microsoft Word, Excel, Office, Outlook
- Teams
- Telephone systems
- Full training will be provided

**Join Our Team**:
If you are a dedicated professional with a passion for delivering exceptional customer service and ensuring operational excellence, we would love to hear from you.

Pay: £26,500.00-£29,500.00 per year

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- Customer service: 5 years (required)
- Administrative experience: 5 years (required)

**Language**:

- English (required)

Work Location: In person

  • Operations Coordinator

    5 months ago

    Hertford, United Kingdom Herts Plumbing and Heating Solutions LTD Full time

    Your main duties include: As an Operations Coordinator at Herts Plumbing and Heating Solutions Ltd your role is pivotal in ensuring the seamless execution of safety and reactive maintenance work received from our prestigious clients, including leading UK property management firms. You will be responsible for overseeing projects from initiation to completion,...

  • Client Services

    5 months ago

    Hertford, United Kingdom Omni RMS Full time

    As a Customer Services Administrator, you will be responsible for managing all aspects of customer interactions, ensuring prompt and efficient resolution of inquiries, and maintaining a high level of customer satisfaction. You will collaborate with various departments within the organization to address customer needs, troubleshoot issues, and deliver...

  • Client Services Coordinator

    5 months ago

    Hertford, United Kingdom Pink Plan LTD Full time

    Pink Plan is a property marketing company specialising in Photography, Videos, Floor Plans and other marketing material. We work business to business with property professionals, estate agents and developers to produce high quality marketing to help sell and rent property. Our team consists of over 20 photographers across London it's surrounding counties...

  • Customer Service Executive

    2 days ago

    Hertford, United Kingdom CV-Library Full time

    Customer Service Executive Permanent, full-time position Based in Hertford SG13 Mon-Fri – 8:30am-5:00pm (half hour lunch) Salary: £24,000 Our client is an international, innovative, and passionate travel goods business, with their Head Office in Hertford, offices in USA, China and Hong Kong, and their manufacturing and supplier base in...

  • Customer Service Administrator

    5 months ago

    Hertford, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Customer Service Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will be working in a team of customer service administrators that provide an excellent standard of customer care, and administrative duties to enable the delivery of high quality...

  • Customer Service Administrator

    5 months ago

    Hertford, United Kingdom East and North Hertfordshire NHS Trust Full time

    Job overviewWe are recruiting for a Customer Service Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will be working in a team of customer service administrators that provide an excellent standard of customer care, and administrative duties to enable the delivery of high...

  • Project Coordinator

    5 months ago

    Hertford, United Kingdom AWD Recruitment Limited Full time

    Telecoms Project Coordinator who has excellent administrative, organisational, time-management and communication skills with previous experience in a telecommunications customer service role is required for a well-established and leading print solution and telecoms provider based in Hertford, Hertfordshire. **SALARY**: £25,000 - £30,000 pro rata...

  • Admin Coordinator

    4 weeks ago

    Hertford, United Kingdom CV-Library Full time

    Admin Coordinator Temporary role leading to permanent contract for right candidate £15.50/hr while on contract £28k when permanent role secured Hertford We are seeking an Admin Coordinator on behalf of our client based in Hertford, they are a busy electrical contractor You will support the Team and assist with the smooth running of the...

  • Customer Service Executive

    5 months ago

    Hertford, United Kingdom Room at the Top Recruitment Full time

    Our well-known global client is recruiting a Commercial Assistant to join their team. This is a full-time temporary to permanent position offering hybrid working (3 days in the office and 2 days working from home). The hours required for this position are 8.30am - 5.00pm Monday - Friday, offering a salary of £27,000 - £28,000 depending on experience. As a...

  • Customer Technologist

    2 weeks ago

    Hertford, United Kingdom CV-Library Full time

    Job Title: Customer Technologist (Food Industry) Location: Hertfordshire Overview: Are you passionate about food quality, and technical compliance, and dealing directly with key customers? Do you thrive in a fast-paced environment where attention to detail is everything? If so, this could be the perfect opportunity for you! As a Customer Technologist, you...

  • Customer Technologist

    17 hours ago

    Hertford, United Kingdom True North Talent Full time

    Job Title: Customer Technologist (Food Industry)Location: HertfordshireOverview: Are you passionate about food quality, and technical compliance, and dealing directly with key customers? Do you thrive in a fast-paced environment where attention to detail is everything? If so, this could be the perfect opportunity for you!As a Customer Technologist, you will...

  • Customer Service Administrator

    6 months ago

    Hertford, United Kingdom Hales Group Ltd Full time

    We are looking for a Customer Service Administrator to join a friendly family run business in Hertford that specialise in plumbing, drainage & heating services. **Title**: Customer Service Administrator **Location**: Hertford **Salary**: £25k per annum (reviewed after 6 months of service) **Schedule**: 5 shifts per week (one weekend day...

  • Service & Maintenance Administrator/Coordinator

    4 weeks ago

    hertford, United Kingdom Custom Intelligent Security Full time

    Role DescriptionThis is a full-time on-site role as a Service Administrator at Custom Intelligent Security. The Service Administrator will be responsible for daily administrative assistance to our Service Helpdesk, Small Works and PPM Team. The Service Administrator will play a key role in maintaining efficient operations and providing excellent customer...

  • Customer Service Administrator

    2 months ago

    Hertford, United Kingdom CV-Library Full time

    Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Service Administrator to join their team on a full time, permanent basis. The Customer Service Administrator will be responsible for providing outstanding customer service to new and existing customers. Day to day responsibilities include: *...

  • Customer Service Administrator

    5 months ago

    Hertford, United Kingdom Agenda Partnership Full time

    Customer Support Role Hertford Up to £27k Monday - Friday 8:30am - 5pm Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Support Administrator to join their team on a full time, permanent basis. The Customer Support Administrator will be responsible for providing outstanding customer...

  • Service & Maintenance Administrator/Coordinator

    4 weeks ago

    hertford, United Kingdom Custom Intelligent Security Full time

    Role Description This is a full-time on-site role as a Service Administrator at Custom Intelligent Security. The Service Administrator will be responsible for daily administrative assistance to our Service Helpdesk, Small Works and PPM Team. The Service Administrator will play a key role in maintaining efficient operations and providing excellent customer...

  • Service & Maintenance Administrator/Coordinator

    2 weeks ago

    Hertford, United Kingdom Custom Intelligent Security Full time

    Job Description Role Description This is a full-time on-site role as a Service Administrator at Custom Intelligent Security. The Service Administrator will be responsible for daily administrative assistance to our Service Helpdesk, Small Works and PPM Team. The Service Administrator will play a key role in maintaining efficient operations and providing...

  • Service & Maintenance Administrator/Coordinator

    4 weeks ago

    Hertford, United Kingdom Custom Intelligent Security Full time

    Role DescriptionThis is a full-time on-site role as a Service Administrator at Custom Intelligent Security. The Service Administrator will be responsible for daily administrative assistance to our Service Helpdesk, Small Works and PPM Team. The Service Administrator will play a key role in maintaining efficient operations and providing excellent customer...

  • Service & Maintenance Administrator/Coordinator

    4 weeks ago

    Hertford, United Kingdom Custom Intelligent Security Full time

    Role DescriptionThis is a full-time on-site role as a Service Administrator at Custom Intelligent Security. The Service Administrator will be responsible for daily administrative assistance to our Service Helpdesk, Small Works and PPM Team. The Service Administrator will play a key role in maintaining efficient operations and providing excellent customer...

  • Care Coordinator

    5 months ago

    Hertford, United Kingdom Helping Hands Full time

    Location: Hertford The Role: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150...