Operations Coordinator

5 months ago

Hertford, United Kingdom Herts Plumbing and Heating Solutions LTD Full time

Your main duties include:
As an Operations Coordinator at Herts Plumbing and Heating Solutions Ltd your role is pivotal in ensuring the seamless execution of safety and reactive maintenance work received from our prestigious clients, including leading UK property management firms. You will be responsible for overseeing projects from initiation to completion, prioritising customer satisfaction, and effectively coordinating with estate agents, landlords, tenants, and other private entities, all of whom demand a superior level of service. Additionally, you will play a crucial role in liaising with engineers, managing their schedules, and providing accurate information to facilitate efficient job execution. Furthermore, you will provide essential support to the Finance team in tasks related to invoicing, credit control, engineer timesheets, and report updates.

Mon-Friday 9am - 6pm

**Key Responsibilities**

**Client Relationship Management**:
Serve as the primary point of contact for property management clients.
Cultivate and maintain strong client relationships through proactive communication.

**Job Intake and Assessment**:
Receive safety and reactive maintenance requests from clients.
Evaluate and determine the scope of work, required resources, and timelines.

**Scheduling and Planning**:
Create comprehensive job schedules, taking into account client priorities.
Allocate engineers and necessary materials to ensure job efficiency.

**Resource Coordination**:
Collaborate with internal teams and external contractors to facilitate job execution. Optimise resource allocation for maximum productivity.

**Quality Assurance**:
Monitor work quality and adherence to industry standards.
Conduct regular inspections to ensure client expectations are met or exceeded.

**Communication and Updates**:
Keep clients informed of the progress of jobs, expected completion times, and any potential delays.
Provide periodic updates and detailed reports to clients as needed.

**Issue Resolution**:
Address operational challenges promptly and effectively.
Work closely with cross-functional teams to identify and implement solutions.

**Documentation and Reporting**:
Maintain accurate records, work orders, and job-related documentation.
Generate comprehensive reports on job completion, client feedback, and satisfaction.

**Engineer Support**:
Liaise with engineers to provide necessary job details and requirements.
Manage engineer work diaries, ensuring schedules are optimised and accurate.

**Finance Support**:
Collaborate with the Finance team on invoicing clients for completed work.
Assist in credit control processes to ensure timely payments and resolve payment disputes. Collect and review engineer timesheets, ensuring accuracy and compliance.

**Customer Service Excellence**:
Uphold the highest standards of customer service in all interactions with clients.
Strive to not only meet but exceed client needs and expectations.

**Salary**: £23,500.00-£27,500.00 per year

**Benefits**:

- Company events
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 4 years (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Hertford (required)

Work Location: In person

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