Project Coordinator

6 months ago

Hertford, United Kingdom AWD Recruitment Limited Full time

Telecoms Project Coordinator who has excellent administrative, organisational, time-management and communication skills with previous experience in a telecommunications customer service role is required for a well-established and leading print solution and telecoms provider based in Hertford, Hertfordshire.

**SALARY**: £25,000 - £30,000 pro rata (depending on experience) + Benefits

**LOCATION**: Hybrid working - split between the office in Hertford, Hertfordshire and working from home

**JOB TYPE**: Full-Time, 12 Month Fixed Term Contract (Maternity Cover)

**WORKING HOURS**: Monday to Friday 9am - 5pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Telecoms Project Coordinator who has excellent administrative, organisational, time-management and communication skills with previous experience in a telecommunications customer service role.

Working as a Telecoms Project Coordinator you will report to the Head of ICT Operations and will have the responsibility for processing internal and external paperwork relating to telecoms projects, additional works orders, mobile orders and network services.

As a Telecoms Project Coordinator you will be liaising cross functionally with engineers, contractors and suppliers to ensure efficient completion of projects, assisting with daily checks and other admin tasks relating to Network Services, as well as logging service calls when required.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

**Your duties as a Telecoms Project Coordinator will include**:
Process Projects and Additional Works and ensure that they are dealt with and managed within the critical path timelines

Authorisation of engineering overtime in line with Customer and Department requirements

Liaise with Suppliers, Sub-Contractors and Customers to ensure completion of work within agreed timescales

Ensure that allocated project costs cover the Sub-Contracting and Training costs

Ensure that notification of completion is sent to the Accounts Team for all orders so that customers can be invoiced expediently

Escalate customer complaints and installation issues to the Technical Manager

Answering and assisting customers on the service number, logging faults

Delivery of installations and additional works for Telecoms orders

Delivery and servicing for mobile orders through to completion

When required to assist with the Daily Checks and other administration requirements for Network Services

Escalation of customer complaints and installation issues to the Technical Manager

Installation issues

Liaising with engineers, Sub-Contractors, customers and suppliers to ensure that Projects, Add Works, Mobile orders and Network Service orders are completed within agreed timescales

Sales Support and assistance

Maintain good relationship with both suppliers and Sub-Contractors

CANDIDATE REQUIREMENTS

Excellent time management and organisational skills

Ability to prioritise and multitask using own initiative

Can effectively communicate with various stakeholders (both internal and external)

Previous experience in telecoms customer service

COMPANY BENEFITS

25 days holiday (alongside annual bank holidays)

A day off for your birthday

Volunteering Time Off

Company pension contributions

Enhanced family friendly policies

Life assurance

Support from the Employee Assistance Programme (EAP)

Employee discounts subscription with Perkbox

Season Ticket Loan

Cycle-to-work Scheme

& much more

HOW TO APPLY

**JOB REF**: AWDO-C11839

Full-Time, Contract Customer Service Advisor Jobs, Careers and Vacancies. Find a new job and work in Hertford, Hertfordshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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