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Information and Advice Coordinator

8 months ago

Hertford, United Kingdom Age UK Hertfordshire Full time

**Are you passionate about providing excellent service to older people?**

Age UK Hertfordshire is an independent local charity working to improve the lives of older people. We care passionately about supporting older people and are looking for two coordinators who share our aims.

Our Information and Advice Team can help older people across Hertfordshire with a range of issues including help with claiming benefits, Lasting Powers of Attorney, IT skills, housing options, leisure activities and much more. You will be providing information and advice to older people both on the Information and Advice Line and in the community to deliver the I&A Service and the Hertswise dementia support project.

The roles involve working at our Head Office in Hertford as well as community outreach, to ensure information and advice is easily accessible to older people.

This will include responding to enquiries made by telephone or in person, researching, and providing information to other relevant agencies. You will need to monitor and report on the service, ensuring that all enquiries and their responses are recorded in accordance with our procedures.

You will need to keep up to date on the issues affecting older people and you will support volunteers to help further information and advice provision.

**Your skills**:

- Experience of providing a service to the public
- Experience of working with older people
- Experience of delivering projects
- Experience of collecting statistical information
- The ability to deliver information and advice (including benefit advice)
- Knowledge of social care
- Good organisational and communication skills

You will also need a full driving licence with use of a car.

This is a rewarding role where you’ll directly impact the lives of local older people and you will be joining a committed and supportive team.

**We also offer**
- Training and development
- Contributory pension scheme
- Travel expenses
- Health care plan after an initial qualifying period.

**TO APPLY**

**Submit your CV and a cover letter telling us how your skills match**

**Why work for us?**

At Age UK Hertfordshire, we know that our dedicated employees are our biggest asset, so we've adopted a culture of support and wellness as we understand that our workforce are representative of our values.

As an employee of Age UK Hertfordshire, as well as gaining the satisfaction of knowing that you're making a difference to the lives of older people in the local community, we believe in rewarding our employees to reflect the contribution that you bring to the organisation.

In return for your dedication and commitment to us, we can offer:

- A generous employer pension contribution scheme to help prepare you for later life
- An incremental holiday allowance up to 30 days per year, plus bank holidays and an additional 3 days per year between Christmas and New Year
- A health cash plan, which offers money back on health and therapy appointments, free counselling sessions, a 24-hour advice line, plus much more (on completion of probation period)
- Generous company sick pay (on completion of probation period)
- Access to ongoing internal and external training and development, to support both your professional and personal development
- Mandatory Mental Health Awareness and Equality & Diversity training as standard for all employees
- An approachable team, with a listening and supportive culture and a focus on positive staff engagement and wellness

**Job Types**: Full-time, Fixed term contract

**Salary**: £26,490.00 per year

**Benefits**:

- Company pension
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Hertford SG14 1PL