Information and Advice Officer

3 months ago


Hertford, United Kingdom Carers In Hertfordshire Full time

**Job Title**

Information and Advice Officer

**Contract**

Permanent, Part-time: 24 hours

**Salary**

£25,541.42 (FTE £16,567.41)

**Location**

Hybrid working from the Hertford Office/home after successful probation.
- Hertford office, 119 Fore Street, Hertford, SG14 1AX

At times you may be required to work
- In the community
- At your home
- At any Carers in Hertfordshire listed ‘touch down’ stations.

In addition, the organisation may open new locations from which you may also be expected to work if these are within a 20 miles radius of the Headquarters. The specific detail of how much time is spent at each location will be agreed with your line manager as required.

**Reporting To**

Advice Manager and Safeguarding Lead

**The Role**

The purpose of this role is to ensure that unpaid carers have access to the information and advice they need when they need it and to help them carry on caring for how long as they wish to do so whilst looking after their own health.

**Main duties**

(i) To be the first point of contact for all unpaid carer wishing to access a service provided by Carers in Hertfordshire

(iii) To support unpaid carers with advice through case work and to manage own caseload, prioritising cases as appropriate.

(iv) To contribute to capturing unpaid carers’ experiences through careful record-keeping using organisational systems.

(v) To source, collate and maintain organisational knowledge of local and national service provision appropriate to unpaid carers’ needs.

(vi) To attend some meetings and events for unpaid carers.

(vii) To support the early identification of unpaid carers through the maintenance of collaborative relationships with other service providers and the provision of information on unpaid carers’ issues to Carers in Hertfordshire’s provider networks.

(viii) To ensure unpaid carers are aware of all Carers in Hertfordshire services and can use them, according to their wishes.

**Person Specification: Competencies**

Whilst the information above gives you the key tasks we offer full training and are focussed on the values and skills below so please use the information below to guide what kind of evidence you use to show your suitability for the post.

Communicates with carers using empathy and sensitivity.

Provides accurate and high quality internal and external communication at all times.

Demonstrates open, honest and approachable and trustworthy behaviour.

Raises awareness of what unpaid carers do to all external contacts.

Listens attentively to identify priorities from complex carer situations and is able to reflect back and summarise carers’ concerns.

Understands the boundaries that must exist in carer relationships and respects confidentiality.

Empowers carers by providing them with enough information to make an informed choice and manages carers’ expectations.

Always remains calm under pressure.

Effective administrative skills and a good standard of IT skills including MS Office and the internet

Views problems as challenges and proactively seeks creative solutions.

Has active ways of preserving own wellbeing.

Full UK driving license and access to a vehicle is essential.

**Equalities Statement**

**Mission statement**

Vision for the future Carers in Hertfordshire is concerned first and foremost to support the carer, whatever the caring circumstances or the condition of the person receiving care. We aim to ensure that all carers in Hertfordshire are recognised and valued; are informed and supported in their caring role; have an opportunity for a life outside caring; can exercise a collective voice; and can be involved in consultation and planning to ensure high quality support services for themselves and the people they care for.

**Health and Safety**

The post holder is expected while at work, to take reasonable care for the Health and Safety of themselves and other colleagues who may be affected by their acts or omissions at work.

**Equalities Statement**

**Mission statement - Vision for the future**

Carers in Hertfordshire is concerned first and foremost to support the carer, whatever the caring circumstances or the condition of the person receiving care.

We aim to ensure that all carers in Hertfordshire are recognised and valued; are informed and supported in their caring role; have an opportunity for a life outside caring; can exercise a collective voice; and can be involved in consultation and planning to ensure high quality support services for themselves and the people they care for.

**HEALTH AND SAFETY**

The post holder is expected while at work, to take reasonable care for the Health and Safety of themselves and other colleagues who may be affected by their acts or omissions at work.

**Job Types**: Part-time, Permanent

Pay: £16,567.41 per year

Expected hours: 24 per week

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick



  • Hertford, United Kingdom Age UK Hertfordshire Full time

    **Are you passionate about providing excellent service to older people?** Age UK Hertfordshire is an independent local charity working to improve the lives of older people. We care passionately about supporting older people and are looking for two coordinators who share our aims. Our Information and Advice Team can help older people across Hertfordshire...


  • Hertford, United Kingdom City and County Healthcare Group Ltd Full time

    **Company Description** Service Improvement Officer** Peripatetic, Hertfordshire **What we offer** We’re creating brighter days. Fresh challenges. Exciting opportunities. With a career as s Service improvement Officer at City and County Healthcare Group every day will be different to the next. This is a new role and will offer you the opportunity to do...


  • Hertford, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Research Office Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients The Research Office Administrator will be responsible for ensuring the efficient administrative management of the Research Office and for providing administrative support to the Research...


  • Hertford, United Kingdom East Herts Council Full time

    Senior Technical Officer – CommercialGrade 8, £38,912 to £42,107 pro rata (inclusive of local weighting) depending on experience.Full time - 37 hours per weekPermanentAre you enthusiastic, customer-focused, technically knowledgeable, with good communication skills and enjoy delivering high quality services to improve the health and wellbeing for those...

  • Technical Officer

    3 weeks ago


    Hertford, United Kingdom East Herts Council Full time

    Technical Officer – Environment (x2)Grade 7, £35,523 to £38,912 pro rata (inclusive of local weighting) depending on experience.Full time - 37 hours per weekPermanentVarious roles available to suit graduates and experienced officersAre you enthusiastic, customer-focused, technically knowledgeable, with good communication skills and enjoy delivering high...


  • Hertford, United Kingdom East and North Hertfordshire NHS Trust Full time

    Here at East and North Hertfordshire NHS Trust,Our mission is: Providing high-quality, compassionate care for our communitiesOur vision to 2030 is: To be trusted to provide consistently outstanding care and exemplary serviceJob overview We are recruiting for a Research Office Administrator who shares our vision to be trusted to provide consistently...


  • Hertford, United Kingdom East and North Herts NHS Trust Full time

    Job summary We are recruiting for a Research Office Administratorwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patientsThe Research Office Administrator will be responsible for ensuring the efficient administrative management of the Research Office and for providing administrative support to the...


  • Hertford, United Kingdom East Herts Council Full time

    **Job Ref** - H002808 **Location** - Hertford/Remote Working **Function** - Housing and Health **Salary*** - £27,562- £29,459 pro-rata (inclusive of local weighting) **Status** - Part Time **Type** - Permanent **Hours** - 30 More details Grade 4, £27,562- £29,459 pro-rata (inclusive of local weighting) Part-time (30 hours per...


  • Hertford, United Kingdom Barker Ross Full time

    My Public Sector Client based in Wallfields, Hertford requires a Licensing Processing Officer to join their busy Licensing Team. The role is running through to March 2025. The hourly rate for the post is £12.69 per hour and the hours per week are 37 hours. Account to the Service Manager the main purpose of the role is to primarily assist in the operation of...


  • Hertford, United Kingdom East and North Herts NHS Trust Full time

    Job summary We are recruiting for a Research Office Administratorwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients The Research Office Administrator will be responsible for ensuring the efficient administrative management of the Research Office and for providing administrative support...


  • Hertford, United Kingdom Neon Healthcare Full time

    Job description **Background** Neon Healthcare (“Neon”) is an ambitious and fast-growing pharmaceutical company that develops, produces, markets, and sells prescription only medicines to hospitals, wholesalers, and retail pharmacies. Founded by entrepreneurs with a successful track in building pharmaceutical businesses, the company has significant...


  • Hertford, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for a Research Office Administratorwho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients The Research Office Administrator will be responsible for ensuring the efficient administrative management of the Research Office and for providing administrative support to the Research...

  • Office assistant

    1 month ago


    Hertford, United Kingdom Adecco Full time

    Job Title: Office Assistant Pay: £12.82 - £14.36 Location: Hertford Employment Type: Full-time Temporary to Permanent Job Overview: We are seeking a bright, enthusiastic Office Assistant to join our dynamic team. The ideal candidate will have experience working in a busy office environment or assisting an office manager. While extensive experience is...

  • Office assistant

    3 weeks ago


    Hertford, United Kingdom Adecco Remote Work Freelance Full time

    Job Title: Office AssistantPay: £12.82 - £14.36Location: Hertford Employment Type: Full-time Temporary to Permanent Job Overview: We are seeking a bright, enthusiastic Office Assistant to join our dynamic team. The ideal candidate will have experience working in a busy office environment or assisting an office manager. While extensive experience is not...

  • Waiting List Officer

    3 months ago


    Hertford, United Kingdom East and North Hertfordshire NHS Trust Full time

    We are recruiting for aWaiting List Officer - Dermatologywho shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. You will provide efficient administrative support in all aspects of the Dermatology department’s work as directed by the Service Coordinator. This includes accurate data input,...

  • Collections Officer

    3 weeks ago


    Hertford, United Kingdom Stellar Select Limited Remote Work Freelance Full time

    Job Title: Collections Officer Contract Type: 6 Month Fixed Term Location: Hybrid. Office is based in North Hertfordshire Salary: On Application Hours: Monday-Friday 9am-5pm Benefits: 15% Contributory Pension (10% Employer, 5% Employee)26 days holiday plus bank holidays, which increases with serviceDiscretionary Bonus SchemeDental CoverHealth AssessmentsA...


  • Hertford, United Kingdom Smart10Ltd Full time

    Job Title: Office ManagerSalary: £12.82 - £14.37 per hourLocation: HertfordContract: Temporary to permanent, Full TimeHours: Monday to Thursday 9:00am - 5:30pm, Friday 5:00pm finishAbout the RoleWe are seeking an experienced and proactive Office Manager to support our dynamic and growing company. The ideal candidate will be highly organized, efficient, and...


  • Hertford, United Kingdom Smart10Ltd Full time

    Job Title: Office ManagerSalary: £12.82 - £14.37 per hourLocation: HertfordContract: Temporary to permanent, Full TimeHours: Monday to Thursday 9:00am - 5:30pm, Friday 5:00pm finishAbout the RoleWe are seeking an experienced and proactive Office Manager to support our dynamic and growing company. The ideal candidate will be highly organized, efficient, and...

  • Housing Officer

    3 weeks ago


    Hertford, United Kingdom Spirehouse Recruitment Limited Full time

    Spirehouse are currently recruiting for a Housing Officer on behalf of a Social Housing provider in Hertfordshire The Opportunity * Oversee a patch of 600 – 700 properties * Including some shared ownership properties * Estate management and liaise with grounds maintenance contractors * Inspect estates for grounds maintenance issues *...


  • Hertford, United Kingdom LNJ Recruitment Full time

    Commercial Sales Executive A great opportunity for a dynamic and skilled individual to join the commercial team of a prestigious client. This role is based in Hertford and is a prime opportunity for individuals eager to further enhance their skills within a leading organization. Responsibilities: * Plan, prospect and sell General Insurance...