Centre Services Coordinator

4 days ago


Hertford, United Kingdom Institute of the Motor Industry Full time

This role focuses on supporting the member centre community and coordinating all activities with the purpose to retain existing IMI Centres and members through delivering a high standard of customer care. This role requires the ability to be able to multi-task, making sure all activities, processing and turn-around times are met. Whilst delivering first rate customer service to all IMI Centre members.

**_Member & Centre Administration & Customer Care Support (75%)_**
- Maintenance of centre data quality and integrity on IMI systems.
- All certification processing
- Processing and distribution of Centres Hub forms
- Coordinate effective running of IMI accredited assessor workshops and process all relevant documents in line with IMI requirements.
- Maintenance of centre data quality and integrity on IMI systems.
- Process IMI Accredited approvals in line with IMI procedures.
- Report any ‘suspicious’ activities and/or potential malpractice/maladministration to the appropriate External Quality Manager.

**_Providing Administrative Support (25%)_**
- To provide administrative support to all teams across the department as requested including support for careers related activity
- Suggest enhancements to the service provision to add value for members & centres and maximise member/centre interest in additional products and services.
- Pro-active liaison with key stakeholders about complex issues.
- Collaboratively work with others, sharing your experience, taking responsibility for workload and strive for excellence.
- Contribute to team meetings and encourage others to do the same.
- Cross work with other department teams on a regular basis and provide support to the wider business as required.
- Support the Centre Services Manager in the delivery of project and departmental objectives as required.
- Provide data as required, including but not limited to need verification reports, registration/certification reports, IMI Accreditation centre reports.
- New member registration and data validation.
- New member welcome engagement.
- Member retention activities

**Salary**: From £23,000.00 per year

Schedule:

- Monday to Friday



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