Call Centre Administrator

7 months ago


Hertford, United Kingdom Personnel Link Group Full time

**Hiring a Call Centre Administrator to work in Hertford**

**Call Centre Administrator Salary**:

- £25,000 per annum
- Salary review after 6 months

**Call Centre Administrator Details**:

- Hours: 5 shifts per week with one weekend day required
- Working for a family-run business that operates a national plumbing, heating & drainage engineers call-out service
- Taking inbound calls, establishing the requirements and assigning an engineer to the job
- Delivering quotes / final invoices to customers and taking payment over the phone
- Providing prompt and efficient service to customers and assisting them on the journey from taking the call to completing the job
- Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome.
- A starting salary of £25,000 (reviewed after 6 months of service)
- 5 shifts per week with one weekend day required - 9 hr shifts with start times between 8am to 11am
- Optional overtime available
- Office-based role in Herford Town Centre
- Full training will be provided
- 20 days annual leave allowance
- Christmas shutdown
- Workplace pension scheme

**Call Centre Administrator Requirements**:

- Excellent customer service, communication and organisational skills. (essential)
- Enjoy being on the phone in a busy environment. (essential)
- Ability to work in fast paced environment (essential)
- Previous experience in a call centre or customer service role would be preferred but all training will be provided

Submit your CV or call **Giovanna** on **07369 253647** to apply

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift

Work Location: In person

Reference ID: JIW9332


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