Contact Centre Administrator Assistant

5 days ago


Hertford, United Kingdom Personnel Link Employment Group Ltd Full time

Personnel Link Employment Group Ltd is hiring a Contact Centre Administrator Assistant to work in Hertfordshire. As an Arrears Recovery Specialist, you will be responsible for recovering unpaid service charges and ground rent arrears in a timely and accurate manner. You will also be working to set service level agreements, ensuring agents are kept regularly updated with the latest progress of each case referred to the client.

Job Details

The estimated salary for this role is £23,500 per annum, with a review every 6 months. You will receive 25 days of annual leave plus bank holidays. The successful candidate will have great telephone manner and familiarity with customer systems, high attention to detail, and ability to work accurately under pressure.

Key Responsibilities
  • Recovering unpaid monies in a timely and accurate manner
  • Providing prompt and efficient service to clients
  • Dealing with inbound/outbound calls
  • Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome
  • Processing card and cheque payments
  • Assisting clients with any queries and responding to emails
  • Ensuring daily individual and team targets are achieved
  • Preparing and serving section 121 notices
  • Reporting to the management team


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