Customer Service Administrator
6 months ago
Customer Support Role
Hertford
Up to £27k
Monday - Friday 8:30am - 5pm
Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Support Administrator to join their team on a full time, permanent basis. The Customer Support Administrator will be responsible for providing outstanding customer service to new and existing customers.
**Day to day responsibilities include**:
- Be responsible of customer ticket queue alongside team members, ensuring these are actioned within the agreed time level.
- Deal with online quotations and orders.
- Input orders onto the system.
- Work alongside the customer service manager to deliver excellent service.
- Assist with any delivery issues.
- Assist the team with any other administrative duties.
- Prior customer service role experience.
- Have excellent communication skills; both verbal and written.
- Experience in using online Helpdesk systems.
- Work well under a pressurised environment.
- Have great attention to detail.
**Job Types**: Full-time, Permanent
**Salary**: Up to £27,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- customer service: 3 years (preferred)
Work Location: In person
Reference ID: TB_CSA_HERTFORD
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