Customer Service Administrator

6 months ago


Hertford, United Kingdom Agenda Partnership Full time

Customer Support Role

Hertford

Up to £27k

Monday - Friday 8:30am - 5pm

Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Support Administrator to join their team on a full time, permanent basis. The Customer Support Administrator will be responsible for providing outstanding customer service to new and existing customers.

**Day to day responsibilities include**:

- Be responsible of customer ticket queue alongside team members, ensuring these are actioned within the agreed time level.
- Deal with online quotations and orders.
- Input orders onto the system.
- Work alongside the customer service manager to deliver excellent service.
- Assist with any delivery issues.
- Assist the team with any other administrative duties.
- Prior customer service role experience.
- Have excellent communication skills; both verbal and written.
- Experience in using online Helpdesk systems.
- Work well under a pressurised environment.
- Have great attention to detail.

**Job Types**: Full-time, Permanent

**Salary**: Up to £27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- customer service: 3 years (preferred)

Work Location: In person

Reference ID: TB_CSA_HERTFORD



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