Part - Time Administrator Sales & Service

6 months ago


Hertford, United Kingdom Spacelabs Full time

Overview:
At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

**Role Overview**

This position is a multi-functional role covering all activities relating to UK administration covering Sales and Service, enabling each team member to support each other at busy times and during periods of absence.

**This is a part time role working Thursdays and Fridays 08.00 - 5.00pm**

**Responsibilities**:

- Respond to requests with product information, letters, literature, tender documents, estimates, quotations, sale and service orders and invoices etc. as appropriate.
- Processing orders, monitoring progress from start to finish covering booking in, scheduling, arranging deliveries (via courier or logistics companies) and invoicing.
- Processing Service worksheets, RGA’s, credits and rentals.
- Chase customers for repair purchase orders, contract renewals and return of Loan equipment.
- Keep Sales and Service colleagues informed of customer issues, particularly where sensitivity is required e.g. deadlines, complaints.
- To use and keep up to date the ERP and CRM system for tracking customer activity, QMS Cases, tenders, service contracts and rentals.
- Review and update reports and spread sheets.
- Provide support to the Logistics Officer at busy periods and to cover absences.
- Work alongside administration colleagues to develop a harmonious, cooperative environment with the aim of exceeding customer expectations.
- To be well organized, making information easily accessible to others.
- To gain and use a working knowledge of the company, its products and markets to the advantage of its customers and the business.
- To perform miscellaneous tasks as and when required by UK Team Leads and Operations Admin Manager.

Qualifications:

- Proficient in the use of Microsoft Word, Excel and Outlook, experience with MFG Pro will be a bonus but otherwise training will be provided.
- Clear, confident and concise telephone manner, with a patient, friendly and supportive attitude.
- Must be an excellent communicator both verbal and written with good level of general education
- Good keyboard skills: accuracy and presentation equally important to speed
- Numeric skills compatible with compiling contract/sales quotations, order processing and invoicing activities accurately.
- Good organisational skills including prioritising workload and using own initiative with the ability to retain information due to the variety of tasks required of this role.
- Product awareness - the ability and interest to recognize key product and common accessories.
- Must have good record keeping, attention to detail and accuracy
- Administration experience within a customer sales and service environment



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