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Customer Service Representative
2 months ago
Consumer Additions are partnered with a sportswear fashion brand based in Central London recruiting a Customer Service Representative to join the team in a pivotal role at an exciting stage.
Connecting intrinsically with their audience is one of their core values and a successful candidate will embody that by delivering a world-class experience to the business.
Reporting to the Customer Experience Manager, you will be responsible for ensuring that every customer receives great service; handling email requests and resolving issues with internal teams and service providers.
The role is full-time and based in London about 5 minutes' walk from Waterloo station. The team is fully office-based; a young, dynamic company that feel strongly that daily face-to-face communication and interaction is essential at this stage of growth.
Key Responsibilities
- Communicating directly with customers using customer support platform, Gorgias, to ensure customer questions and comments are responded to quickly and to high standards
- Identifying and addressing customer needs, with the goal of total satisfaction
- Providing expert answers to questions about products and availability, presenting the value of the brand to customers
- Assisting in the creation of customer orders
- Following company guidelines and procedures for communications with minimal supervision
- Recommending improvements to company processes for efficiency
Key Skills/Experience Required
- Enthusiastic about delivering a world-class customer experience
- At least 1 years’ experience working in a similar role within an ecommerce company
- A good listener with natural empathy
- Self-starter with the ability to use initiative and problem-solve
- Experience in dealing with back-end website (Shopify) and order management systems
- Real attention to detail
- Very strong written communication skills
- Ability to deal with a varied and sometimes heavy workload
- Willingness to get stuck into tasks which might not fall under your remit
What's on offer
- 25 days holiday (in addition to bank holidays)
- Footwear and clothing allowance, discounts, and early access to products
- Power of Movement allowance towards fitness pursuits
- On-site gym
If this role is something that speaks to you, please click apply or send your CV to joshua.webster@consumeradditions.com.
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