Call Centre Advisor Day Shift

4 weeks ago

Leeds, United Kingdom OCU Full time

OCU Group are experiencing a significant amount of growth throughout 2024.

This has created an exciting opportunity for a Call Centre Advisor to join our team in Leeds Seacroft.

The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues complaints and inquiries keeping customer satisfaction at the core of every decision.

Offering Salary: 25000

Please be aware the working hours are: 09:00am 17:00pm

This position will require the successful candidate to work bank holidays and weekends including Christmas and New Year.

Duties and Responsibilities:

Customer Interaction:

  • Answer inbound calls/emails and respond to customer inquiries in a professional and courteous manner.
  • Make outbound calls to customers as required for followups or service updates.

Issue Resolution:

  • Identify and assess customers needs to achieve satisfaction.
  • Provide accurate valid and complete information by using the right methods and tools.
  • Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Data Management:

  • Record details of customer interactions comments and complaints.
  • Process orders forms applications and requests.

Team Collaboration:

  • Work closely with team members and other departments to resolve complex issues.
  • Participate in team meetings and training sessions to improve skills and knowledge.

Performance Targets:

  • Meet personal/team qualitative and quantitative targets.
  • Strive for continuous improvement and take responsibility for achieving performance targets.

Skill and Experience:

  • Excellent communication skills both verbal and written.
  • Strong active listening skills and ability to empathise with customers.
  • Ability to multitask prioritise and manage time effectively.
  • Proficiency in computer applications including MS Office and CRM software.
  • Previous experience in a call centre or customer service role.
  • Ability to work under pressure and handle challenging situations calmly and effectively.

Company Information:

Established in 1994 OCU Group is one of the fastest growing utility engineering contractors in the UK with a long successful track record in delivering customerfocused civil engineering solutions.

Working directly with many of the countrys leading bluechip power water telecoms and rail clients we are looking for the very best talent to join our growing team.

We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.

We believe that being successful is a choice.

We choose to be successful.

We are OCU One Company United.

We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.

  • Call Centre Advisor

    2 weeks ago

    Leeds, United Kingdom H-Seventeen Full time

    **Call Centre Advisor** **Full-Time Permanent** **Monday - Thursday 9.00am - 5.00pm and Friday 9.00am - 4.00pm** **£23251 - £25821 per annum** A fantastic opportunity has arisen at a leading service company based in Leeds. Due to expansion, they are now looking to recruit a Call Centre Advisor to join their friendly team. The main tasks for the Call...

  • Call Centre Advisor

    4 weeks ago

    Leeds, Leeds, United Kingdom OCU Full time

    About the Role:We have an exciting opportunity for a Call Centre Advisor - Evening Shift to join our growing team in Leeds Seacroft.As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers through various communication channels.Key Responsibilities:Answer inbound calls/emails and respond to...

  • Call Centre Advisor Day Shift

    4 weeks ago

    Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2024.This has created an exciting opportunity for a Call Centre Advisor to join our team in Leeds Seacroft.The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for...

  • Call Centre Advisor Night Shift Alternative

    4 weeks ago

    Leeds, Leeds, United Kingdom OCU Full time

    We are currently seeking an experienced Call Centre Advisor to join our dynamic team in Leeds Seacroft.This exciting opportunity has arisen due to significant growth throughout 2024 and we are looking for a highly motivated individual to join our team.The successful candidate will be responsible for acting as the liaison between our company and our current...

  • Call Centre Advisor

    2 months ago

    Leeds, United Kingdom CV-Library Full time

    Customer Service Advisor Leeds £22308 - £22500 Do you have a background within call centre, retail or hospitality? Or have you finished full-time education from A- Levels and looking for your first step into your career within customer services? This Customer Service role offers a comprehensive training package and career opportunities for...

  • Contact Centre Call Advisor

    7 months ago

    Leeds, United Kingdom BW Legal Full time

    **If you have a passion for speaking to customers and providing a best-in-class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...

  • Contact Centre Call Advisor

    7 months ago

    Leeds, United Kingdom BW Legal Full time

    **If you have a passion for speaking to customers and providing a best in class call experience, then we may have the perfect opportunity for you and your career.** This is not your typical call centre environment. We are a dual regulated law firm that takes a different approach. We have an accredited and award-winning product offer for our client which...

  • Customer Service Advisor

    2 weeks ago

    Leeds, United Kingdom Q-Park Full time

    **Do you want a new role where you work 4 shifts on and then have 4 off?** The Q-Park Group is an innovative European parking organisation providing customers with a positive experience and superb levels of customer service through its high quality parking facilities. We currently have an exciting opportunity for a **Customer Service Advisor **to join our...

  • Call Centre Advisor Night Shift

    4 weeks ago

    Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2024. This has created an exciting opportunity for a Call Centre Advisor to join our team in Leeds Seacroft. The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for...

  • Call Centre Advisor Evening Shift

    4 weeks ago

    Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2024. This has created an exciting opportunity for a Call Centre Advisor to join our team in Leeds Seacroft. The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for...

  • Call Centre Advisor Evening Shift

    1 month ago

    Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2024.This has created an exciting opportunity for a Call Centre Advisor to join our team in Leeds Seacroft.The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for...

  • Call Centre Advisor Night Shift

    1 month ago

    Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2024.This has created an exciting opportunity for a Call Centre Advisor to join our team in Leeds Seacroft.The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for...

  • Call Centre Advisor

    7 months ago

    Leeds, United Kingdom EMED Group Full time

    We have a fantastic opportunity for a contact centre advisor and controller to join our out of hours team based in Leeds (LS10 1AD) The Out of Hours Call Centre provides Call and Control support for multiple contact centres and contracts within the business covering non-emergency patient transport, Secure Mental Health transport and Medical Courier...

  • Call Centre Advisor Leeds

    4 weeks ago

    Leeds, Leeds, United Kingdom OCU Full time

    OCU Group is a leading utility engineering contractor seeking a skilled Call Centre Advisor to join our team in Leeds.This exciting opportunity offers a competitive salary of 25,000 per annum, as well as opportunities for career growth and professional development within the company.Job Description:Provide exceptional customer service to clients via phone,...

  • Call Centre Advisor Evening Shift

    4 weeks ago

    Leeds, Leeds, United Kingdom OCU Full time

    Role Overview: As a Call Centre Advisor with OCU Group in Leeds Seacroft, you will act as the liaison between our company and customers. Your primary responsibility will be to resolve customer issues efficiently while maintaining high levels of satisfaction.Salary Information: The salary for this role is £25,000 per annum, plus a 5% shift allowance. Working...

  • Call Centre Team Leader

    2 weeks ago

    Leeds, United Kingdom Search Consultancy Full time

    Call Centre Team Leader Start Date - ASAP Salary - £25-28,000 Hours - Monday - Friday 9am - 5.30pm Location - Leeds Are you passionate about building and developing a team? Do you have experience within an FCA regulated environment? Search is currently recruiting for a Call Centre Team Leader to manage around 5 Customer Service Advisors for our client. This...

  • Call Centre Team Leader Evening Shift Coordinator

    4 weeks ago

    Leeds, Leeds, United Kingdom OCU Full time

    As a Call Centre Team Leader Evening Shift, you will play a vital role in overseeing and managing our team of Advisors in Leeds Seacroft.The purpose of this position is to ensure that the team meets performance targets adheres to company policies and delivers high-quality customer service. The ideal candidate will possess strong leadership skills, excellent...

  • Call Centre Team Leader

    4 weeks ago

    Leeds, Leeds, United Kingdom OCU Full time

    As a Call Centre Team Leader - Evening Shift Operations, you will play a vital role in overseeing the team of Advisors at OCU Group's Leeds Seacroft location.The purpose of this position is to ensure that the team meets performance targets adheres to company policies and delivers high-quality customer service. This requires strong leadership excellent...

  • Call Centre Team Leader Evening Shift

    4 weeks ago

    Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2024. This has created an exciting opportunity for a Call Centre Team Leader to join our team in Leeds Seacroft. The Team Leader is responsible for overseeing and managing the team of Advisors. The purpose of the role is to ensure that the team meets performance targets adheres to company...

  • Call Centre Team Leader Evening Shift

    4 weeks ago

    Leeds, United Kingdom OCU Full time

    OCU Group are experiencing a significant amount of growth throughout 2024.This has created an exciting opportunity for a Call Centre Team Leader to join our team in Leeds Seacroft.The Team Leader is responsible for overseeing and managing the team of Advisors.The purpose of the role is to ensure that the team meets performance targets adheres to company...