2nd Line Support Engineer

2 months ago

Liverpool, United Kingdom Edenhale Full time
Job Description – EUC/Desktop Support Engineer - Liverpool City Centre
Windows 10, 11, Exchange, Active Directory, ITIL Office 365, SCCM, Azure, Intune
This role is an opportunity to be foundational in creating the technology estate for an entirely new ‘green field’ architecture for a truly Fintech focused business.
As End User Support Analyst based in our Liverpool office, you will be the first point of contact and be focused on bringing the absolute best of support and service to our staff within the 1st and 2nd line arena. Working as part of the Solutions Technology team to provide both operational support and project activities. You will be hands on and proactive with a variety of roles including building laptops to getting involved in projects.
Your duties will range from ticket triage and escalations to software and hardware troubleshooting and provisioning, user account administration and imaging laptops for new starters. You will be working as part of a close-knit team and be expected to contribute to service improvement activities as part of your role, examining what we could do differently to positively impact both the wider business and the internal team.
Key Accountabilities and main responsibilities
Operational Support
• Ticket triage / categorisation / prioritisation / assignment / escalations.
• User account updates, network share access, account provisioning / termination.
• Mailbox creation in Microsoft Exchange.
• Software installation by manual, scripted or centrally managed methods.
• Creation of software packages for installation
• Building, maintaining and decommissioning or rebuilding of end points.
• Proactive mindset with the ability to close knowledge gaps and reduce waste.
• Contribute to technical support articles in the knowledge management database.
• Drive service improvement by developing process and procedure documentation.
• Support the major incident management and problem management process as required.
Experience & Personal Attributes
Essential skills and experience
• Windows desktop operation systems (Windows 10 + 11)
• Provisioning and imaging of end points
• Active Directory administration
• Exchange (on-prem or Office 365)
• Experience working on a Service Desk - providing IT support
• Experience in working with an ITSM tool (eg: ServiceNow or Jira)
• Experience in working within an ITIL environment.
• Strong written and verbal communication.
• Attention to detail and ability to clearly document knowledge articles.
• Proactive in looking for solutions and improvements.
• A genuine passion for technology.
Desired skills and experience
• Experience of Azure and Office 365 or other cloud technologies
• Knowledge of VDI solutions
• Programming or scripting (PowerShell preferable)
• Formal technical accreditation including ITIL
• Knowledge of SCCM and InTune or other end point management solutions

  • 2nd Line Support Engineer

    3 weeks ago

    Liverpool, United Kingdom VIQU Full time

    2nd Line Support Engineer – Liverpool – 3-month contract My Customer is a leading financial services firm dedicated to delivering top-tier solutions to their clients. They are currently undergoing a significant domain migration due to a merger and are seeking a skilled 2nd Line Support Engineer to join their team. You will work closely with users in the...

  • 2nd Line Support Engineer

    5 days ago

    Liverpool, United Kingdom VIQU Limited Remote Work Freelance Full time

    2nd Line Support Engineer – Liverpool – 3-month contract My Customer is a leading financial services firm dedicated to delivering top-tier solutions to their clients. They are currently undergoing a significant domain migration due to a merger and are seeking a skilled 2nd Line Support Engineer to join their team. You will work closely with users in...

  • 2nd Line Support Engineer

    3 weeks ago

    Liverpool, United Kingdom VIQU Limited Full time

    2nd Line Support Engineer – Liverpool – 3-month contract My Customer is a leading financial services firm dedicated to delivering top-tier solutions to their clients. They are currently undergoing a significant domain migration due to a merger and are seeking a skilled 2nd Line Support Engineer to join their team. You will work closely with users in the...

  • 1st and 2nd Line IT Support Engineer

    2 days ago

    Liverpool, United Kingdom In Technology Group Full time €23,000 - €28,000

    Role: 1st / 2nd Line IT Engineer Location: Our client, a successful family run business (since the 1980’s!) are growing their team and looking for an enthusiastic 1st/2nd Line IT Engineer to help support their internal user base and assist with current and future IT projects. Provide 1st and 2nd Line IT Support to an internal user base of 200+ Build,...

  • 1st and 2nd Line IT Support Engineer

    2 weeks ago

    Liverpool, United Kingdom In Technology Group Full time €23,000 - €28,000

    Role: 1st / 2nd Line IT Engineer Location: Our client, a successful family run business (since the 1980’s!) are growing their team and looking for an enthusiastic 1st/2nd Line IT Engineer to help support their internal user base and assist with current and future IT projects. Provide 1st and 2nd Line IT Support to an internal user base of 200+ Build,...

  • Technical Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom VIQU Limited Full time

    2nd Line Support EngineerVIQU Limited is a prominent player in the financial services sector, committed to providing exceptional solutions to its clientele. We are currently in the midst of a significant domain migration due to a recent merger and are in search of a proficient 2nd Line Support Engineer to assist in this transition. Your role will involve...

  • IT Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom In Technology Group Limited Full time

    Position: 1st / 2nd Line IT EngineerLocation: LiverpoolCompensation: £23,000 - £28,000 DOEOur client, a thriving family-owned enterprise established in the 1980s, is expanding their workforce and seeking a motivated 1st/2nd Line IT Engineer to provide support to their internal user community and contribute to ongoing and upcoming IT initiatives.Key...

  • IT 2nd Line Technical Support Lead

    1 month ago

    Liverpool, Liverpool, United Kingdom University of Liverpool Full time

    An exciting opportunity has arisen to recruit a 2nd Line Technical Support Lead within the IT Service Management team of IT Services.The 2nd Line Support team will be responsible for providing 2nd line technical support for incidents and requests, acting as service owner for specific applications, ensuring that the full lifecycle of the applications are...

  • IT Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom In Technology Group Limited Full time

    Position: 1st / 2nd Line IT EngineerLocation: LiverpoolCompensation: £23,000 - £28,000 DOEOur client, a well-established family-owned enterprise since the 1980s, is expanding their workforce and is in search of a motivated 1st/2nd Line IT Engineer. This role involves providing essential support to their internal user community and contributing to ongoing...

  • 2nd Line Support Analyst

    4 weeks ago

    Liverpool, United Kingdom Corecom Consulting Full time

    2nd Line Support Analyst / Liverpool / Intune, Azure AD, SCCM Are you a 2nd Line Support Analyst who enjoys getting stuck into project focused work? Corecom Consulting have been engaged to source a 2nd Line Support Analyst for a Global Finance organisation based in Liverpool. The company is embarking on change at the moment which brings plenty of hardware...

  • 2nd Line Support Analyst

    3 weeks ago

    Liverpool, United Kingdom Gravitas Recruitment Group (Global) Ltd Full time

    IT Support | 2nd Line Support |Support Analyst | Windows | ITIL | SCCM | Service Desk | O365 2nd Line Support Analyst needed on a permanent basis in Liverpool.Gravitas is currently supporting a leading financial services organisation who sit within the pensions sector. You will be a well-established and experienced 2nd Line Support Analyst with the ability...

  • 2nd Line Support Analyst

    4 weeks ago

    Liverpool, United Kingdom Corecom Consulting Full time

    2nd Line Support Analyst / Liverpool / Intune, Azure AD, SCCMAre you a 2nd Line Support Analyst who enjoys getting stuck into project focused work?Corecom Consulting have been engaged to source a 2nd Line Support Analyst for a Global Finance organisation based in Liverpool. The company is embarking on change at the moment which brings plenty of hardware and...

  • Technical Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom VIQU Limited Full time

    2nd Line Support EngineerVIQU Limited is a prominent player in the financial services sector, committed to providing exceptional solutions to its clientele. As part of a significant domain migration initiative following a merger, we are in search of a proficient 2nd Line Support Engineer. This role involves collaborating with users in the financial domain to...

  • 2nd/3rd Line Support Engineer

    1 month ago

    Liverpool, United Kingdom Digital Waffle Full time

    Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: LiverpoolI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients'...

  • Technical Support Analyst

    7 days ago

    Liverpool, United Kingdom Corecom Consulting Full time

    Position OverviewWe are seeking a dedicated 2nd Line Support Analyst to join our dynamic team at Corecom Consulting. This role is pivotal in ensuring the seamless operation of our client's technology infrastructure.Key ResponsibilitiesEngage in project-driven tasks, focusing on hardware and software initiatives.Act as the primary point of contact for...

  • End User Support Analyst

    3 weeks ago

    Liverpool, United Kingdom Gravitas Recruitment Group (Global) Ltd Full time

    End User Support | 2nd Line Support | Windows | ITIL | SCCM | Service Desk | O365 End User Support Analyst needed on a permanent basis in Liverpool.Gravitas is currently supporting a leading financial services organisation who sit within the pensions sector. You will be a well-established and experienced End User Support Analyst with the ability to...

  • IT Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom In Technology Group Limited Full time

    Position: 1st / 2nd Line IT EngineerLocation: LiverpoolCompensation: £23,000 - £28,000 DOEOur client, a thriving family-owned enterprise established in the 1980s, is expanding their workforce and seeking a motivated 1st/2nd Line IT Engineer to provide support for their internal user community and contribute to ongoing and upcoming IT initiatives.Key...

  • 2nd Line Support Analyst

    3 months ago

    Liverpool, United Kingdom YODEL Full time

    Role Overview Operations Bridge AnalystPermanentSkyways Hub, LiverpoolWorking on 10-week shift patternsCompetitive Salary + Great Benefits Here at Yodel, we deliver more than just parcels we deliver a great experience when it comes to your career too. We have a great opportunity for an experienced Operations Bridge Analyst to join our award-winning IT...

  • Technical Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom VIQU Ltd Full time

    Job Overview2nd Line Support EngineerVIQU Ltd is a prominent player in the financial services sector, committed to providing exceptional solutions to its clientele. We are currently in search of a proficient 2nd Line Support Engineer to facilitate a crucial domain migration process. This role involves collaborating with users in the financial domain,...

  • Technical Support Specialist

    2 weeks ago

    Liverpool, Liverpool, United Kingdom VIQU Ltd Full time

    Job Overview2nd Line Support EngineerVIQU Ltd is a prominent player in the financial services sector, committed to providing exceptional solutions to its clientele. We are currently in search of a proficient 2nd Line Support Engineer to assist with a crucial domain migration initiative following a merger. This role involves direct interaction with users in...