2nd/3rd Line Support Engineer

2 months ago

Liverpool, United Kingdom Digital Waffle Full time
Role: 2nd/3rd Line Support Engineer
Salary: Up to 35k DOE
Location: Liverpool

I am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible

What you will be doing:
  • Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).
  • Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.
  • Implement robust data backup and recovery solutions, safeguarding our critical information.
  • Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.
  • Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.
We're looking for someone who possesses the following:
  • Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.
  • In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).
  • Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.
  • Familiarity with Microsoft Hyper-V virtualization is a plus.
  • Excellent communication, problem-solving, and organisation skills are key.
  • Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.
Bonus Points for:
  • Experience with specific backup & recovery methods
  • Knowledge of additional technologies (e.g., security solutions)
  • A passion for continuous learning and staying up-to-date with the latest IT trends
If this sounds like it could be the right role for you, then please apply now

This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

  • 2nd Line Support Engineer

    2 weeks ago

    Liverpool, United Kingdom VIQU Limited Remote Work Freelance Full time

    2nd Line Support Engineer – Liverpool – 3-month contract My Customer is a leading financial services firm dedicated to delivering top-tier solutions to their clients. They are currently undergoing a significant domain migration due to a merger and are seeking a skilled 2nd Line Support Engineer to join their team. You will work closely with users in...

  • 2nd Line Support Engineer

    4 weeks ago

    Liverpool, United Kingdom VIQU Full time

    2nd Line Support Engineer – Liverpool – 3-month contract My Customer is a leading financial services firm dedicated to delivering top-tier solutions to their clients. They are currently undergoing a significant domain migration due to a merger and are seeking a skilled 2nd Line Support Engineer to join their team. You will work closely with users in the...

  • 2nd Line Support Engineer

    1 month ago

    Liverpool, United Kingdom VIQU Limited Full time

    2nd Line Support Engineer – Liverpool – 3-month contract My Customer is a leading financial services firm dedicated to delivering top-tier solutions to their clients. They are currently undergoing a significant domain migration due to a merger and are seeking a skilled 2nd Line Support Engineer to join their team. You will work closely with users in the...

  • 2nd Line IT Support Specialist

    3 days ago

    Liverpool, United Kingdom In Technology Group Full time

    Job Title: 2nd Line MSP EngineerLocation: RemoteSalary: £27,000 - £34,000 DOEAbout the Role:We are seeking a highly skilled 2nd Line MSP Engineer to join our team at In Technology Group Ltd. As a 2nd Line MSP Engineer, you will be responsible for providing advanced technical support to our clients, handling escalations from our 1st line team, and assisting...

  • 2nd Line IT Support Specialist

    3 days ago

    Liverpool, United Kingdom In Technology Group Full time

    Job Title: 2nd Line MSP EngineerLocation: RemoteSalary: £27,000 - £34,000 DOEAbout the Role:We are seeking a highly skilled 2nd Line MSP Engineer to join our team at In Technology Group Ltd. As a 2nd Line MSP Engineer, you will be responsible for providing advanced technical support to our clients, handling escalations from our 1st line team, and assisting...

  • 2nd Line IT Support Specialist

    8 hours ago

    Liverpool, Liverpool, United Kingdom In Technology Group Limited Full time

    Job Title: 2nd Line MSP EngineerLocation: RemoteSalary: £27,000 - £34,000 DOEAbout the Role:We are seeking a highly skilled 2nd Line MSP Engineer to join our team at In Technology Group Limited. As a 2nd Line MSP Engineer, you will be responsible for providing technical support to our clients, handling escalations from the 1st line team, and assisting in...

  • 2nd Line IT Support Specialist

    5 hours ago

    Liverpool, Liverpool, United Kingdom In Technology Group Limited Full time

    Job Title: 2nd Line MSP EngineerLocation: RemoteSalary: £27,000 - £34,000 DOEAbout the Role:We are seeking a highly skilled 2nd Line MSP Engineer to join our team at In Technology Group Limited. As a 2nd Line MSP Engineer, you will be responsible for providing technical support to our clients, handling escalations from the 1st line team, and assisting in...

  • Technical Support Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom VIQU Limited Full time

    2nd Line Support EngineerVIQU Limited is a prominent player in the financial services sector, committed to providing exceptional solutions to its clientele. We are currently in the midst of a significant domain migration due to a recent merger and are in search of a proficient 2nd Line Support Engineer to assist in this transition. Your role will involve...

  • 1st and 2nd Line IT Support Engineer

    3 weeks ago

    Liverpool, United Kingdom In Technology Group Full time €23,000 - €28,000

    Role: 1st / 2nd Line IT Engineer Location: Our client, a successful family run business (since the 1980’s!) are growing their team and looking for an enthusiastic 1st/2nd Line IT Engineer to help support their internal user base and assist with current and future IT projects. Provide 1st and 2nd Line IT Support to an internal user base of 200+ Build,...

  • 1st and 2nd Line IT Support Engineer

    1 week ago

    Liverpool, United Kingdom In Technology Group Full time €23,000 - €28,000

    Role: 1st / 2nd Line IT Engineer Location: Our client, a successful family run business (since the 1980’s!) are growing their team and looking for an enthusiastic 1st/2nd Line IT Engineer to help support their internal user base and assist with current and future IT projects. Provide 1st and 2nd Line IT Support to an internal user base of 200+ Build,...

  • Technical Support Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom VIQU Limited Full time

    2nd Line Support EngineerVIQU Limited is a prominent player in the financial services sector, committed to providing exceptional solutions to its clientele. As part of a significant domain migration initiative following a merger, we are in search of a proficient 2nd Line Support Engineer. This role involves collaborating with users in the financial domain to...

  • 3rd Line Support Network Engineer

    1 week ago

    Liverpool, United Kingdom Nichols Digital Ltd Full time

    3rd Line Support, L3 Engineer, Networking, Windows Server, Server Builds & Migrations, Networking (TCP/IP, DNS, DHCP, VPN) , VLAN, Microsoft/ Windows environment PLEASE READ - Based in and around Merseyside/Liverpool 3-4 days a week and Ellesmere Port 1-2 days a week (5 days a week on site). Time frames may very week to week as you will be on site at their...

  • 3rd Line support/Windows Server engineer

    3 weeks ago

    Liverpool, United Kingdom Nichols Digital Ltd Full time

    3rd Line Support, L3 Engineer, Networking, Windows Server, Server Builds & Migrations, Networking (TCP/IP, DNS, DHCP, VPN) , VLAN, Microsoft/ Windows environment PLEASE READ - Based in and around Merseyside/Liverpool 3-4 days a week and Ellesmere Port 1-2 days a week (5 days a week on site). Time frames may very week to week as you will be on site at...

  • IT Support Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom In Technology Group Limited Full time

    Position: 1st / 2nd Line IT EngineerLocation: LiverpoolCompensation: £23,000 - £28,000 DOEOur client, a thriving family-owned enterprise established in the 1980s, is expanding their workforce and seeking a motivated 1st/2nd Line IT Engineer to provide support to their internal user community and contribute to ongoing and upcoming IT initiatives.Key...

  • IT 2nd Line Technical Support Lead

    2 months ago

    Liverpool, Liverpool, United Kingdom University of Liverpool Full time

    An exciting opportunity has arisen to recruit a 2nd Line Technical Support Lead within the IT Service Management team of IT Services.The 2nd Line Support team will be responsible for providing 2nd line technical support for incidents and requests, acting as service owner for specific applications, ensuring that the full lifecycle of the applications are...

  • 3rd line Server Engineer

    4 days ago

    Liverpool, United Kingdom In Technology Group Full time €33,000 - €40,000

    We are working with a leading Managed Service Provider based in Central Liverpool, who work with a variety of industries across Merseyside with all aspects of IT. We are looking for a senior dedicated and driven 3rd Line Engineer who has a wealth of experience within IT Support and preferably MSP or IT Consultancy environment. Provide exceptional IT...

  • IT Support Specialist

    3 weeks ago

    Liverpool, Liverpool, United Kingdom In Technology Group Limited Full time

    Position: 1st / 2nd Line IT EngineerLocation: LiverpoolCompensation: £23,000 - £28,000 DOEOur client, a well-established family-owned enterprise since the 1980s, is expanding their workforce and is in search of a motivated 1st/2nd Line IT Engineer. This role involves providing essential support to their internal user community and contributing to ongoing...

  • 3rd Line Support Specialist

    1 day ago

    Liverpool, Liverpool, United Kingdom Nichols Digital Ltd Full time

    Job Title: 3rd Line Support EngineerJob Summary:Nichols Digital Ltd is seeking a highly skilled 3rd Line Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to end-users for computer hardware, software, and network-related issues.Key Responsibilities:Server Builds and...

  • 3rd Line Support Specialist

    1 day ago

    Liverpool, Liverpool, United Kingdom Nichols Digital Ltd Full time

    Job Title: 3rd Line Support EngineerJob Summary:Nichols Digital Ltd is seeking a highly skilled 3rd Line Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to end-users for computer hardware, software, and network-related issues.Key Responsibilities:Server Builds and...

  • 3rd Line Support Engineer

    3 weeks ago

    Liverpool, United Kingdom Reed Full time

    3rd Line Support EngineerLiverpool - Mix of on-site and hybrid working GBP35,000 Out client is currently on the lookout for an Infrastructure Engineer to come and join their growing team and organisation. You will be expected and required to work with a variety of systems and technologies such as M365, Active Directory, LAN, WAN , VWare & Hyper-V. Main...