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Rooms Coordinator

3 months ago

Witney, Oxfordshire, United Kingdom Estelle Manor Full time

Job Ref:
MAI2320

Branch:
Estelle Manor

Location:
Estelle Manor, Eynsham Park, North Leigh, Witney, Oxfordshire, OX29 6PN

Salary/Benefits:
Competitive Salary

Contract type:
Permanent

Hours:
Full Time

Hours per week:40

Posted date:14/06/2024

Closing date:23/06/2024

Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa

  • Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a 'hosted home', bringing people together that have plenty to say and nothing to prove.

What's in it for you?
At
Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are
_valued_,
_supported_, and
_celebrated_.


Here at
Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle.

We have a range of perks and benefits at your fingertips:

  • Biannual company socials plus smaller social and sports groups.
  • Exclusive staff rates and FB discounts across sister properties.
  • Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
  • Colleague spaces stocked with food, drinks and locally sourced coffee.
  • Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
  • Added protection of both our pension and life assurance schemes.
  • 28 days holiday, inclusive of bank holidays, which increases with length of service.
  • Colleague Forums and Sustainability Committees to help create The Estelle Way.
  • Recommendafriend bonus scheme.
  • Uniform provided, cleaned and pressed.
  • Onsite seamstresses to ensure your uniform is fitted and repaired.


As a Rooms Coordinator at Estelle Manor, you will act as a point of contact for Reception and Guest Services, and coordinate closely with the Reservations, Housekeeping and In Room Dining departments.

Providing an exceptional guest experience, you will assist in completing financial and administrative responsibilities throughout the day in an efficient and positive manner.

With a genuine passion for guest service, and a confident and enthusiastic demeanour, you will be an ambassador for the Reception and Guest Service teams here at Estelle Manor.


Who we are looking for?

  • Previous front office experience within a luxury hotel or premium brand.
  • Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
  • Ability to perform under pressure and deliver results to deadlines.
  • Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
  • An enthusiastic team player with a positive mindset and hugely charismatic.
  • Concierge experience with wide knowledge of local area and excellent networking skills.
  • Passionate about delivering exceptional guest experience with keen attention to detail.