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Rooms Coordinator
2 months ago
About Estelle Manor
Estelle Manor is a luxury retreat set on an 85-acre estate in Oxfordshire. The manor features four restaurants, a 3,000 sq metre Roman-inspired spa, 108 bedrooms, and a gym with class studios and padel courts. Additionally, there is a kids club and a workspace. As the countryside companion to Maison Estelle, the manor serves as a hosted home, fostering connections among guests.
What We Offer
At Estelle Manor, we prioritize our employees' well-being and growth, providing a range of benefits to enhance their experience. These include exclusive staff rates, biannual socials, and Birthday Wheel surprises. We also offer stocked colleague spaces and daily Smart Fridges. Our employees can engage in forums shaping The Estelle Way and utilize provided uniforms and onsite seamstress support. We strive to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle.
Perks and Benefits
- Biannual company socials and smaller social and sports groups.
- Exclusive staff rates and F&B discounts across sister properties.
- Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
- Colleague spaces stocked with food, drinks, and locally sourced coffee.
- Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
- Added protection of both our pension and life assurance schemes.
- 28 days holiday, inclusive of bank holidays, which increases with length of service.
- Colleague Forums and Sustainability Committees to help create The Estelle Way.
- Recommend-a-friend bonus scheme.
- Uniform provided, cleaned, and pressed.
- Onsite seamstresses to ensure uniform fit and repair.
Job Responsibilities
As a Rooms Coordinator at Estelle Manor, you will serve as a point of contact for Reception and Guest Services, coordinating closely with the Reservations, Housekeeping, and In Room Dining departments. You will provide an exceptional guest experience, assisting in completing financial and administrative responsibilities throughout the day in an efficient and positive manner. With a genuine passion for guest service and a confident, enthusiastic demeanor, you will ensure all administrative tasks of the reception department are completed efficiently and completely.
Requirements
- Previous front office experience within a luxury hotel or premium brand, ideally using Opera or Opera Cloud.
- Excellent communication skills and comfort in interacting with colleagues, senior management, and guests.
- Ability to perform under pressure and deliver results to deadlines.
- An enthusiastic team player with a positive mindset and charismatic presence.
Language Code
en-US
