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Job overview
An opportunity has arisen for a highly motivated and competent full-time Patient Care Coordinator to provide comprehensive administrative support and excellent customer service within the Women's Department at the Royal London Hospital. This post comprises 37.5 hours per week.
You will have previous administrative experience in a customer service environment and possess excellent communication skills both on the telephone and face-to-face. You must have good organisational skills and be able to work under pressure, prioritise workloads and work to deadlines. The ability to work successfully as part of a team is essential for this role and you must be comfortable liaising with staff at all levels.
The post holder will be required to operate the information system to accurately process invitations, appointments and results in line with programme policies and procedures. The post holder will need to be part of the validation process in ensuring that screening results are managed appropriately and will be responsible for recording information and updating manual and computerised data systems relating to results and patient outcomes. The post holder will also be the first point of contact for patients and Health care professionals.
This is a busy role and attention to detail is essential, you will need to have a flexible approach to work and be able to maintain accuracy while dealing with many interruptions.
Main duties of the job
To be the point of contact for patients for all issues relating to their pathway of care, both for inpatients and outpatients. The post holder will work as part of a multidisciplinary team (POD), under the direction of the Clinical Lead, and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact. To provide a consistent approach, across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales that will be adhered to.
Working for our organisation
Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Qualifications
Essential criteria
•GCSE or equivalent in English and Math's NVQ Business Administration level 3 or equivalent experience •A good level of medical terminology acquired through education, training or work experience. •Understanding of data protection acts •Understanding of Freedom of Information ActDesirable criteria
•European Computer Driving License [ECDL] or equivalent •Supervisory or office management skills equivalent to certificate levelExperience
Essential criteria
•Administration/medical secretarial/pathway experience or equivalent non NHS •Highly developed communication skills, with experience of dealing with patients in a reassuring manner. An ability to communicate professionally at all levels.Desirable criteria
•Experience of assisting in maintaining a healthy, safe and secure working environment for self and other Experience of Equal Opportunity policies.