Current jobs related to Guest Services Agent - London, Greater London - Marriott International, Inc
-
Guest Service Ambassador
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewThe ideal candidate will be responsible for delivering exceptional guest service in a luxury hotel environment. This includes welcoming guests, handling requests, and ensuring a seamless and personal guest journey.Key ResponsibilitiesProvide warm and personalized welcome to guestsAct on guest requests in a timely and efficient mannerLiaise with...
-
Guest Service Ambassador
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewThe ideal candidate will be responsible for delivering exceptional guest service in a luxury hotel environment. This includes welcoming guests, handling requests, and ensuring a seamless and personal guest journey.Key ResponsibilitiesProvide warm and personalized welcome to guestsAct on guest requests in a timely and efficient mannerLiaise with...
-
Guest Service Ambassador
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...
-
Guest Service Ambassador
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...
-
Guest Service Ambassador
1 week ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...
-
Guest Service Ambassador
1 week ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...
-
Guest Service Ambassador
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJob SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...
-
Guest Service Ambassador
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJob SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...
-
Guest Services Manager
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewRapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.Key ResponsibilitiesDeliver outstanding service to...
-
Guest Services Manager
2 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole OverviewRapport Guest Services is seeking a highly skilled and enthusiastic Reception Supervisor to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our internal clients and guests, ensuring a warm and welcoming experience for all.Key ResponsibilitiesDeliver outstanding service to...
-
Guest Service Ambassador
4 days ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...
-
Guest Service Ambassador
4 days ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...
-
Guest Service Ambassador
3 days ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...
-
Guest Service Ambassador
3 days ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...
-
Guest Services Coordinator
4 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...
-
Guest Services Coordinator
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...
-
Guest Services Administrator
1 month ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...
-
Guest Services Administrator
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...
-
Reservations Agent
4 weeks ago
London, Greater London, United Kingdom Central Guest Services Full timeAbout the Role:We are seeking a highly skilled Reservations Agent to join our Central Guest Services team. As a key member of our reservations team, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers.Key Responsibilities:Utilize customer service and sales skills to...
-
Reservations Agent
3 weeks ago
London, Greater London, United Kingdom Central Guest Services Full timeAbout the Role:We are seeking a highly skilled Reservations Agent to join our Central Guest Services team. As a key member of our reservations team, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to customers.Key Responsibilities:Utilize customer service and sales skills to...
Guest Services Agent
3 months ago
Job Number
Job Category Rooms & Guest Services Operations
Location The Park Tower Knightsbridge a Luxury Collection Hotel Londo, 101 Knightsbridge, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Do you have a passion for Front Office and providing exceptional service in a luxury setting? Then The Park Tower Knightsbridge, a Luxury Collection Hotel has an exciting opportunity for a
Guest Service Agent to join our team.
As Guest Service Agent you will:
Be a key member of the Front Office and Front of House team within the hotel, reporting to the Front Office Manager.
Key tasks you will carry out:
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
- Secure payment; activate/reissue room keys.
- Ensure rates match market codes, document exceptions.
- Verify/adjust billing for guests.
- Communicate to appropriate staff when guests are waiting for an available room.
- Advise guest of messages.
- Clear departures in computer system.
- Coordinate with Housekeeping to track room status and guest concerns.
- File guest paperwork or documentation.
- Operate telephone switchboard station.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Supply guests with directions and information.
- Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
- Arrange transportation for guests/visitors.
- Count and secure bank at beginning and end of shift.
- Cashguests' checks, process all payment types, vouchers, paidouts, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
In general you will:
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.What we're looking for:
You will have previous experience of working within a hotel Front Desk, Front Office or Guest Services at a similar or entry level position.
You will have a welcoming personality; have excellent communication and presentation skills; be a team player and pride yourself on delivering exceptional service with genuine warmth.
Excellent command of the English language is required.We want people who are confident, willing to multitask and undertake duties outside of the normal job description, are easy to be around and can really contribute to delivering on our strategy and objectives to support a successful hotel operation.
If this sounds like you we would look forward to hearing from youPlease note that this position requires current right to work status in the UK and sponsorships are not provided.
In return for your hard work, we give you
- Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000
- Discounted food & drink in restaurants and bars at Marriott International hotels
- Discounts for your friends and family
- 28 Holiday days (increasing with length of service)
- Paid breaks and free meals on duty
- Employee Assistance Program
- Company Pension Scheme
- Cycle to Work and EyeCare schemes
- Access to Marriott BenefitHub giving discounts, rewards and perks on 1,000s of brands in a variety of categories
- Wellness and mental health programmes
- Amazing staff parties & activities
- Length of Service and monthly recognition awards and gifts
- World class training and development
- Unlimited career opportunities (internationally and locally)
Where you will work:
Situated in the heart of one of London's most alluring locales, The Park Tower Knightsbridge, which is part of Marriott International's Luxury Collection brand, is a stone's throw away from graceful Hyde Park, fabulous Harrods, Harvey Nichols and the chic dining haunts of the city's most stylish set.
