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Reception and Facilities Administrator

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NCFE Full time

Overview:

Contract:
Permanent**
Location:Head Office
:Quorum Business Park, Newcastle upon Tyne

Hours per week: 37 (Job share will be considered)

Salary:
£21,320
per annum**
About the role
We're excited to be looking for a
Reception and Facilities Administrator to join our Facilities team.


You'll contribute to the organisations success through improving the experience of our customers, colleagues and visitors by delivering administration and reception services that help ensure the smooth day to day running of NCFE.


How you'll make an impact:

  • Monitor and action all service desk requests within SLA timelines.
  • Assist with receptionist services to visitors by providing exceptional customer service.
  • Manage reception switchboard and hub of Q6 including directing calls/visitors and contractors.
  • Accountable for processing incoming and outgoing mail/courier consignments
  • Carry out monthly internal building checks.
  • General administrative duties to support the wider Facilities team.

We'd love to hear from you if you offer the following:

  • Experience of working on a busy reception or a similar customer facing role
  • Exceptional customer service and communication skills
  • Attention to detail and the ability to work accurately.
  • Ability to manager own workload and achieve deadlines/SLAs.
  • Excellent written and oral communication skills, including good grammar and spelling.
Feeling inspired? Read the full

What will we offer you in return?
You'll have access to a fantastic range of benefits which support your personal development and wellbeing, including:

  • A minimum of 25 days annual leave, plus 8 bank holidays
  • An additional 3 days off during the Christmas closure
- £200 personal development allowance annually
- £400 towards any NCFE accredited qualifications annually

  • Two hours a month to spend on personal development
  • Free learning resources on our inhouse 'Learning to Grow' platform
  • A flexible and hybrid approach to working
  • Westfield Health Cash Plan worth up to the value of £63
  • Employee Assistance Programme including a 24/7 confidential help line and counselling sessions
  • Doctor Line same day appointments
  • Company Pension, employer's contribution up to 9% when you contribute 3%
  • Life Assurance (4 x basic salary)

Shape real change with an NCFE career


Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.


With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.


How to apply

Closing Date:
Thursday 7 September 2023**
Interview Date: TBC

Equality, Diversity and Inclusion (EDI) statement


We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.


We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity.

Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.