Administrative Reception Specialist
4 weeks ago
Position Overview
We are excited to announce an opening for an Administrative Reception Specialist to become a vital part of our administrative team at the Dental Hospital.
Key Responsibilities
- Provide comprehensive administrative support to patients and the multidisciplinary team.
- Manage the scheduling of new patient appointments and the registration of new patient referrals.
- Operate within a busy outpatient reception area, ensuring efficient service delivery.
About Our Organization
The Newcastle upon Tyne Hospitals NHS Foundation Trust is recognized as one of the most prominent and successful teaching NHS foundation trusts in the UK, employing approximately 16,000 staff members and generating an annual income of £1 billion.
We have a rich history of delivering high-quality care, clinical excellence, and pioneering medical research on a regional, national, and international scale.
As the second largest provider of specialized services in the country, we cater to individuals with a variety of rare and complex medical, surgical, and neurological conditions, including cancers and genetic disorders.
Our dedicated staff manage around 2 million patient interactions annually, consistently upholding high standards of healthcare.
Commitment to Diversity
We are dedicated to fostering equality and diversity within our workforce. We value the diverse backgrounds of our employees and strive to create an inclusive environment that reflects the communities we serve. We welcome applications from all individuals, regardless of race, disability, gender, sexual orientation, religion or belief, age, gender identity, marital status, or any other characteristic.
Qualifications and Skills
Essential Qualifications
- GCSE in English Grade C or equivalent, or
- NVQ Level 2 or equivalent.
Desirable Qualifications
- ECDL
- RSA 1 or 2 or equivalent
Essential Skills
- Proficient keyboard skills
- Strong communication and organizational abilities
- Attention to detail and accuracy
- Excellent interpersonal skills
- Ability to prioritize tasks effectively
- Professional telephone etiquette
Experience Requirements
Essential Experience
- Prior experience in a customer service role within an office environment.
Desirable Experience
- Experience working in an NHS or hospital setting.
Knowledge Requirements
Essential Knowledge
- Proficient in Microsoft Office applications.
Desirable Knowledge
- Familiarity with PAS / eRecord systems.
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